Experience

Ramada Encore by Wyndham Bareilly
• India
• Hospitality
• 1 - 100 Employee
• Sales Director

  • Nov 2022 - Present

Radisson Hotel Group
• Belgium
• Hospitality
• 700 & Above Employee
• Director Of Sales Marketing

  • Aug 2022 - Present

Hotel Swarn Towers
• Assistant General Manager

  • Jun 2021 - Aug 2022


Leisure Hotels Ltd.

• South Africa
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Jun 2020 - Aug 2022

  1.work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another 2.Anticipate all guest needs and respond promptly & accordingly 3.Establish and maintain standards for staff performance and customer service 4.Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. 5.Staffing the hotel appropriately 6.Reviewing… Show more 1.work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another 2.Anticipate all guest needs and respond promptly & accordingly 3.Establish and maintain standards for staff performance and customer service 4.Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. 5.Staffing the hotel appropriately 6.Reviewing employee behavior, appearance and performance 7.Conducting daily meetings to ensure that all departments are in working order 8.Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations Show less 1.work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another 2.Anticipate all guest needs and respond promptly & accordingly 3.Establish and maintain standards for staff performance and customer service 4.Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. 5.Staffing the hotel appropriately 6.Reviewing… Show more 1.work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another 2.Anticipate all guest needs and respond promptly & accordingly 3.Establish and maintain standards for staff performance and customer service 4.Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more. 5.Staffing the hotel appropriately 6.Reviewing employee behavior, appearance and performance 7.Conducting daily meetings to ensure that all departments are in working order 8.Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations Show less



Complete Hospitality

• Australia
• Hospitality
• 1 - 100 Employee

• Senior Consultant-Head Operations

  • May 2013 - Jun 2020

  Strategic Planning Infrastructure Management Start-up Operations Human Resource Management Business Operations Management Knowledge Development Public Relations Management General Administration Government Liaison Training and Development Team Management… Show more Strategic Planning Infrastructure Management Start-up Operations Human Resource Management Business Operations Management Knowledge Development Public Relations Management General Administration Government Liaison Training and Development Team Management Communication Skills

• Senior Consultant-Head Operations

  • Aug 2012 - Aug 2013

  Strategic Planning Infrastructure Management Start-up Operations Human Resource Management Business Operations Management Knowledge Development Public Relations Management General Administration Government Liaison Training and Development Team Management… Show more Strategic Planning Infrastructure Management Start-up Operations Human Resource Management Business Operations Management Knowledge Development Public Relations Management General Administration Government Liaison Training and Development Team Management Communication Skills

• AGM Sales/Marketing and Communications

  • Oct 2013 - Aug 2018

   Competent, diligent & result oriented professional, offering over 15+ years of exposure across Hotel Operations, Hospitality Management, Business Development, Manpower Management, Facility Management and Liaison & Coordination; currently spearheading functions as a CORPORATE CONSULTANT with Hotel Sobti Continental (Bareilly / Rudrapur).  Dexterity in formulating & implementing Planning & Marketing Management plans and ensuring profitability of organization & employees.  Diligent… Show more  Competent, diligent & result oriented professional, offering over 15+ years of exposure across Hotel Operations, Hospitality Management, Business Development, Manpower Management, Facility Management and Liaison & Coordination; currently spearheading functions as a CORPORATE CONSULTANT with Hotel Sobti Continental (Bareilly / Rudrapur).  Dexterity in formulating & implementing Planning & Marketing Management plans and ensuring profitability of organization & employees.  Diligent and resourceful professional with hands on expertise in devising measures for enhancing Operational Efficiency, Pivotal in setting up Hotel Operations Management while achieving Revenue, Profit and Business Growth Objectives, ensuring top line and bottom line profitability  Proven expertise in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.  Experienced in planning, supervising and managing the entire operations including resource planning, procurement and maintenance of inventory levels for smooth functioning of all departments  Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate. Show less  Competent, diligent & result oriented professional, offering over 15+ years of exposure across Hotel Operations, Hospitality Management, Business Development, Manpower Management, Facility Management and Liaison & Coordination; currently spearheading functions as a CORPORATE CONSULTANT with Hotel Sobti Continental (Bareilly / Rudrapur).  Dexterity in formulating & implementing Planning & Marketing Management plans and ensuring profitability of organization & employees.  Diligent… Show more  Competent, diligent & result oriented professional, offering over 15+ years of exposure across Hotel Operations, Hospitality Management, Business Development, Manpower Management, Facility Management and Liaison & Coordination; currently spearheading functions as a CORPORATE CONSULTANT with Hotel Sobti Continental (Bareilly / Rudrapur).  Dexterity in formulating & implementing Planning & Marketing Management plans and ensuring profitability of organization & employees.  Diligent and resourceful professional with hands on expertise in devising measures for enhancing Operational Efficiency, Pivotal in setting up Hotel Operations Management while achieving Revenue, Profit and Business Growth Objectives, ensuring top line and bottom line profitability  Proven expertise in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.  Experienced in planning, supervising and managing the entire operations including resource planning, procurement and maintenance of inventory levels for smooth functioning of all departments  Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate. Show less

• Manager Operations

  • Oct 2000 - Sep 2012

  • To generate maximum room revenue ARR & parallel F & B sale with other activities under cuff. • Recruiting, training and supervising staff • Managing budgets • Maintaining statistical and financial records • Planning • Problem solving • Promoting and marketing the business • To generate maximum room revenue ARR & parallel F & B sale with other activities under cuff. • Recruiting, training and supervising staff • Managing budgets • Maintaining statistical and financial records • Planning • Problem solving • Promoting and marketing the business



Taj Hotels Resorts and Palaces

• Front Office Manager

  • Jul 1996 - Mar 1998

  ~Group & Crew Coordinator ~ Shift In charge ~Front Office Assistant ~Group & Crew Coordinator ~ Shift In charge ~Front Office Assistant