Experience

Freight Forwarding Services

• Freight and Package Transportation
• 1 - 100 Employee

• Customer Service & Sales Marketing Specialist

  • Jan 2019 - Present

  Jan 2019 to August 2020: Sr Executive in Sales & Marketing– Shree Balaji Shipping & Projects (Freight forwarding Company).Responsibilities with Shree Balaji Shipping & Projects –Mainly focus on the business of freight forwarding, custom clearing, and warehousing & transportation business.• Have handled the customer Service Process for Export & Import shipment (EXIM) - Eg Booking, Transportation, Stuffing plan, BL Draft,VGM,SI for Air, FCL,LCL Cargo. • The core business activity is to handle the ODC, Break bulk & project Cargo. • Have attended the Boiler Exhibition which was held in Vashi 2020 with the exposure of Big Companies.• Achieving sales targets thereby contributing to the growth of the organization• New Customer Development & follow up with existing customers for getting leads- Brief to customer about the company profile with their services.• Meeting & developing Customers of Mumbai. & outside namely Pune , Nasik, Kolhapur , Aurangabad , Delhi, Chennai, Bangalore, Hyderabad, etc • Generate and Convert enquiries and Negotiating and closing sales leads into business as per commercial guidelines of the organization.• Maintaining the New customer Data base.• Maintaining the data of the potential customer as per the zone & area wise so can plan for meeting & appointment approval for tour outside Mumbai. • Communicating with the customers for enquiries & meeting their requirements, providing end to end services to enhance service delivery.• Achieving Targets - Achieve and Deliver Revenue & Profitability Targets • Payment Collections • Meeting- reviewing the Inquires with pricing & team members on weekly basis. Show less

• Sales And Marketing Specialist

  • Jan 2019 - Present

• Customer Service & Sales marketing

  • Jan 2019 - Present

  Responsibilities with Shree Balaji Shipping & Projects –Mainly focus on the business of freight forwarding, custom clearing, and warehousing & transportation business.• Have handled the customer Service Process for Export & Import shipment (EXIM) - Eg Booking, Transportation, Stuffing plan, BL Draft,VGM,SI for Air, FCL,LCL Cargo. • The core business activity is to handle the ODC, Break bulk & project Cargo. • Have attended the Boiler Exhibition which was held in Vashi 2020 with the exposure of Big Companies.• Achieving sales targets thereby contributing to the growth of the organization• New Customer Development & follow up with existing customers for getting leads- Brief to customer about the company profile with their services.• Meeting & developing Customers of Mumbai. & outside namely Pune , Nasik, Kolhapur , Aurangabad , Delhi, Chennai, Bangalore, Hyderabad, etc • Generate and Convert enquiries and Negotiating and closing sales leads into business as per commercial guidelines of the organization.• Maintaining the New customer Data base.• Maintaining the data of the potential customer as per the zone & area wise so can plan for meeting & appointment approval for tour outside Mumbai. • Communicating with the customers for enquiries & meeting their requirements, providing end to end services to enhance service delivery.• Achieving Targets - Achieve and Deliver Revenue & Profitability Targets • Payment Collections • Meeting- reviewing the Inquires with pricing & team members on weekly basis. Show less



TNT India Pvt Ltd

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2006 - Aug 2014

  Customer Service: TNT India Pvt. Ltd. TNT is one of the leading parcel delivery multinational companies operating in over 100 countries. • Responsibilities with TNT India Pvt Ltd.: (After merger of Speedage with TNT):- Continuously improve customer satisfaction by providing accurate and timely communication following Customer Service procedures and policies of the company. Achieve KPI’s in accordance with the set targets. For example - Service Recovery, Proactive Notification, 24 hours closure, controlling customer controllable failure. Handling the customer service staff of 5 depots of west region. Ensure all information captured on the customer databases is accurate, complete and complies with data quality standards. Follow up on service failures and make efforts to retain the customers. Coordinating with customer service in other countries related to import shipment. Monitoring import shipments & adhering to Customs Regulations for smooth clearance. • Responsibilities with Speed-age Cargo Services: • Handling North, East, South, West zones’ business, as well as monitoring, controlling and ensuring CRM performance for the 29 areas of all zones. • Motivating CRMs to achieve the set targets. Preparation of the CRM Monitoring Report. • Responsible for the daily activities entrusted like Pick-up Authentication, Prior Information, Feedback, Consignee Sale, CCD Activity, Assign Contract Renewal, Lost Customer Analysis, Lost Customer Retention, Un-connectivity. Show less