Experience

iWS by Deel

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• System Operation Manager

  • Jul 2016 - Present



Workplace Systems

• Software Support Analyst

  • Jun 2015 - Jul 2016

  • Supported SaaS Product’s: Schedule, Mobile and Workplace Enterprise • Performed Regressions Testing prior to product release • Responsible for sending out communication to Customers with regards to the latest updates, e.g System Outages, Holiday Periods and System Unavailable • Continuous addition to the Knowledge Bank for existing and new products • Creating and updating SQL reports for customers based on their requirement • Part of Support team which is assisting with the phase of new product launched from Development into Support, new account creation process, functionalities of the product and training the team



APS (Advanced Professional Solutions Limited)

• Software Support Analyst

  • Apr 2013 - May 2015

  • Communicate with clients on a daily basis and troubleshoot APS software queries( currently support two products: APS Tax Software and Practice Management ) • Contributed to and Involved in the Knowledge Base maintenance program • Provide cloud support assistance for APS software • Maintain Client information on in-house database • Communicate with clients on a daily basis and troubleshoot APS software queries( currently support two products: APS Tax Software and Practice Management ) • Contributed to and Involved in the Knowledge Base maintenance program • Provide cloud support assistance for APS software • Maintain Client information on in-house database