IT Support Technician

• Feb 2022 - Present

Jr.Engineer

• Aug 2012 - Sep 2014

Worked as Junior Engineer for leading product sourcing and supplier company ' ThomasNet' My role: • Attending team meetings which includes: • Preparation of new projects. • Understanding requirements of project with given specification. • Creating products records. • Analysing and discussing documents for planning and scheduling to finish projects in given time limit. Maintaining Quality control for Data related projects involving industrial products and their specification. Task includes: • Carefully reading of the products documents. • Standardized the data with respect to Attributes, Units and specific Parameters as per customers' requirements. Data Normalization: Normalizing data given in product documents in easy language and numbers understand by the customers. Show less

Network Engineer

• Mar 2012 - Jul 2012

Worked as Network Support Engineer to give on- call technical support to clients. • Testing internet connectivity and internet related issues such as:. • No connectivity: • Internet speed: Checking and resolving slow speed issue at customer side by patiently directing them to follow steps like clearing history, recommending for reconnection of client system with internet box, checking wire connection carefully with each system, calculating internet speed from both end client as well as our side. And resolving issue successfully most of the times. • Site issue: Informing customers about zone down issue at their site and assuring them about total time to resolve issue. • Hardware issue for no internet access at client side. Testing connectivity via remote access. • Testing complete connectivity from AP (access point) to CPE (Customer Premises Equipment's) on-call using available computer applications. Raising Tickets for: • Complaints: creating tickets for customers complaints about technical issue and no connectivity issue. • And providing them onsite engineer visit to check their equipment's. • Arranging new equipment to change with faulty equipment. Closing of complaints once issue resolved. Show less