Experience

Udgam School for Children - India

• India
• Education Administration Programs
• 100 - 200 Employee

• Counselling Psychologist

  • Apr 2021 - Present

  Working as a Counsellor with Udgam School For Children Working as a Counsellor with Udgam School For Children



Hutchison Essar Telecom Ltd

• Accounting
• 1 - 100 Employee

• Sr. Executive Customer Relations

  • Jun 1999 - Feb 2006

  Managed the relation team of 11 people across Gujarat. Responsible for service delivery to premium accounts, reporting to retention and relation head for Hutch- Gujarat. Key Responsibilities: •Managing the Relation activity for Hutch Gujarat with a team of 11 people. Job included managing one to one relation and providing service to Platinum, HNI & VIP Clients. Total base accounting to 20,000 customers. •Responsible for the Collection of the Platinum base & Churn management of the entire Platinum & Corporate base. •Managing Loyalty Programmes / Event Management for Platinum, HNI & VIP Clients. •Sustaining current ARPU through various VAS promotions / Roaming / Tariff up gradation •Also worked as a Supervisor for the largest Hutch Shop ( Fascel House) with a walk in count of 1000 customers per day. Managed a team of 14 people. •Ensured profits to maintain the ROI. •Ensured smooth functioning of the shop and maintained quality as per the company norms. •Actively involved in Event management for the company as a part of JOSH Team. •Member of the core team for handling Gender neutrality issues at Hutch Gujarat. Show less