Sales Excellence Senior Manager

• Dec 2022 - Present

Managing 40 team players of 2 key functions: Acquisition and Sales Supporting teamsAdvocating for our merchants internally to ensure that products created for them are meeting their business needsWorking closely with the product team to ensure that the products being built for our sales team are addressing their pain points and can increase their productivity. Working closely with cross functional departments to develope the supporting systems to ensure that the sales team is focused on generating revenue. Show less

Merchant Experience Manager/ Merchant Platform Product Manager

• May 2022 - Dec 2022

Owning the strategy and delivery the full year roadmap of driving merchant experience and loyalty from engaging with our products (including existing and new products). Optimizing merchant's operation and quality in Gojek platformEnsuring clear communication of the vision and goals of these products to merchants and internal stakeholdersDriving up merchant performance and retention from seamless workflow on Gojek platform with self-serve tools and enhanced product features. Show less

Key Account Manager

• Apr 2020 - May 2022

Being the lead point of contact for all matters specific to paid campaigns from Gojek’s partnerbrands (FMCG /non-FMCG), Gojek’s partner merchants (Regional and International).Liaising with cross-functional internal teams to execute, implement and align marketing plans, sales priorities, opportunities and reporting.Tracking, reporting, and optimizing the performance of all partnership streams (strategic, channel and brand), including identifying issues as they arise, assessing possible solutions, and executing those solutions for both internal and external parties Show less

Account Manager

• Aug 2019 - Apr 2020

Being responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. Being in charge of both independent and local key hotel chains Ensuring partner & customer satisfaction through meeting defined service levels and delivering high quality results. Identifying and evaluating business opportunities (adoption of local needs) and implement them with the relevant team Defining business strategy for assigned portfolio aligned to Booking.com B.V. Supporting and promoting product development & innovations Show less

Associate Market Manager

• Jul 2018 - Aug 2019

Developing and sustaining strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)Building the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding processEnsuring that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversionSecuring additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needsSecuring seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts. Show less

Market Associate

• Sep 2016 - Jul 2018

Optimizing content, rate and availability competitiveness on the Expedia sites to increase customer conversionSecuring additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needsSecuring promotional offers to support the brands’ merchandising and marketing effortsEducating hotel partners on the self-service features available on Expedia Partner CentralSupporting Expedia’s business development efforts through smooth onboarding of new hotel partnersRe-establishing relationships with dormant hotel partnersSupporting demand generationSupporting research to identify properties not currently listed on the Expedia marketplace Show less

Sales Manager

• Nov 2014 - Sep 2016

Assuming responsibility for designated accounts (both Leisure & Corporate) with good industry knowledge Updating continously each account’s movement monthly and quarterly Conducting a minimum of 15-20 appointments per week, entertain key persons from existing accounts and do telemarketing on a regular basis to maintain good relationship and to update the market trends Sourcing new business through telesales or cold calling to understand company background then developing it as a new account Observing closely matters pertaining to competitors quarterly or more often as needed like site, facilities, services offered on a regular basic, prices, guest loyalty program, etc Working with DOSM to compile contract, agreement, promotion rates, benefits, sales and marketing plan Show less

Sales Executive - Leisure

• Sep 2013 - Nov 2014

Assuming responsibility for designated accounts with good industry knowledge Updating continously each account’s movement monthly and quarterly Conducting a minimum of 15-20 appointments per week, entertain key persons from existing accounts and do telemarketing on a regular basis to maintain good relationship and to update the market trends Sourcing new business through telesales or cold calling to understand company background then developing it as a new account Observing closely matters pertaining to competitors quarterly or more often as needed like site, facilities, services offered on a regular basic, prices, guest loyalty program, etc Working with DOSM to compile contract, agreement, promotion rates, benefits, sales and marketing plan Show less

Banquet Sales Executive

• Oct 2012 - Sep 2013

Handling Corporate Group, Residential meeting, Handling customer concern, complaint and special customer requestsCoordinating with the guest during the function and to satisfy themBeing responsible to meet the monthly targeted budgetBuilding up business relationship with clientsLiaising with clients in a professional and knowledgeable manner

Senior Reservation Agent

• Mar 2011 - Oct 2012

Dealing with foreign guests from many countries with vary nationalities flexibly Communicating thoroughly with clients from different cultural environment.Taking reservations, contacting clients over phone, email.Working well with Opera system Version 5.0.Contact with clients through email and phone call.

Waiter

• Jul 2009 - Mar 2011