Experience

Greenshades Software

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Engineer

  • Aug 2016 - Aug 2018



FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• Software Quality Assurance Engineer

  • Feb 2016 - Jul 2016

  • Wrote test cases, code reviewed and tested automation scripts that were developed for specific processes of the product • Performed automation scripts tailored for specific clients • Provided support as the Quality Assurance representative within an Agile scrum team for various projects • Started learning HTML5 and CSS3 in preparation for user interface migration • Wrote test cases, code reviewed and tested automation scripts that were developed for specific processes of the product • Performed automation scripts tailored for specific clients • Provided support as the Quality Assurance representative within an Agile scrum team for various projects • Started learning HTML5 and CSS3 in preparation for user interface migration



Greenshades Software

• United States
• Software Development
• 100 - 200 Employee

• Quality Assurance Specialist 2

  • Apr 2015 - Feb 2016

  • Tested a new version of the product in preceding role with improved infrastructure • Completed Agile Sprints for four features (three involving data integration, and one module-specific) and major bugs found with eight beta clients • Served as the main point-of-contact for beta clients to implement the new product, relayed feedback, and refined the Integration Guide

• Quality Assurance Specialist 1

  • Mar 2014 - Apr 2015

  • Contributed to the stabilization of a product through biweekly Agile Sprints to fix major bugs • Tested, reported, and prioritized bugs with a turnaround time within the hour in order to produce on-time releases • Published granular, in-depth mapping documentation of five products for Level 2 Support and Development

• Support Level 2

  • Aug 2013 - Mar 2014

  • Published three 101 guides for Level 1 Support, including two on basic product functionality (30 and 20 pages) and one on ticket write-ups (2 pages) • Handled 19 non-dedicated high priority clients, as well as the 26 previously-beta clients of the new product tested in preceding role • Trained groups of at least five from Level 1 Support on product functionality every two weeks

• Benefits Self-Service QA Lead

  • Aug 2012 - Aug 2013

  • Promoted to be the first QA lead for a new product (on a part-time basis) while taking on additional Support responsibilities • Obtained feedback from beta clients regarding features and functionality, and served as a liaison to the Project Manager, influencing the product’s intuitive design • Wrote test cases, tested, tracked bugs during Agile Sprints, and delegated test cases to groups of two from Level 1 Support

• Support Level 1

  • May 2011 - Aug 2012

  • Consistently won the department’s “Ticket of the Week” challenge for best ticket write-ups • Trusted with the most complex issues to troubleshoot and resolve • Became the only employee able to train clients on all products



T.Mak's International Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Graphic Designer / Server Administrator

  • Feb 2009 - May 2011

  • Created advertising designs for the company and its corporate clients • Met weekly deadlines for marketing campaigns • Took on the additional role of Server Administrator for the small business network • Created advertising designs for the company and its corporate clients • Met weekly deadlines for marketing campaigns • Took on the additional role of Server Administrator for the small business network