Experience

Gamezop

• India
• Computer Games
• 1 - 100 Employee

• Quality Manager

  • Nov 2021 - Present

  Gurugram, Haryana, India



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Quality Auditor

  • Jul 2019 - Nov 2021

  Monitoring calls Developing and implementing strategies aiming at process improvement Maintenance of AHT on the call Quality of linear and logical troubleshooting Conduct sessions of the team for the new process updates Score Monitoring Create Action Plan



Policybazaar.com

• India
• Insurance
• 700 & Above Employee

• Quality Assurance Auditor

  • Nov 2017 - Jun 2019

  Gurugram, Haryana, India Miantain the Quality of the handled process as per the given parameters To audit the calls and share the feedback with the Insurance Advisors Publishing and maintaining process level DIP check Report Arrange Quality Session for the new hired batches Participating in PKT & process Calibrations. Identifying and analysing training needs



SBI Card

• India
• Financial Services
• 700 & Above Employee

• Sales Team Lead

  • Jan 2016 - Jan 2017

  Vadodara, Gujarat, India To handle the team, visit over bank branches. Customer complaint and call handling.