Senior Product Manager

• Jan 2021 - Present

• Managing a team comprised of project managers, business analysts, Quality Assurance, Developers to ensure the successful delivery of client projects and programs, on time and within budget. • Leading Product Management vertical • Innovate and customize products and grow product portfolio of company • Ensure development pipeline is always populated and Proactively engage with existing vendors, peers and colleagues ensure common product understanding across company and align development to business needs • Regularly report and update around product initiatives ensuring alignment within management committees and Board of Directors whenever required • Lead, inspire and empower talented group of engineers to self-organize and discover, innovate, implement, deploy and own end-to-end complex software solutions • Develop and grow engineering talent through effective mentoring, coaching, and retention strategies • Guide team in creation of software as solution to end-to-end problem in business domain and deliver value in small batches to customers, taking into account non-functional requirements such as availability, scalability, latency and efficiency, cost • Building cost optimized architecture using principles of Lean tech and self-hosting as much as possible • Directly interacted with high-level customers to verify satisfaction and integrate feedback on in-process development projects • Cultivated partnerships between engineering, product and UX personnel to create holistically designed final products • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs Show less

Senior Software Engineer

• Oct 2020 - Jan 2021

Software Architect | CTO | True Client Pro (TrueClientPro) | Florist Software

• Jun 2017 - Sep 2020

• Worked as technical cofounder for US based startup. Established foundational processes for business operations. • Provide technical oversight and make architectural decisions. • Identified business development challenges and customer concerns for proactive resolution • Recruited, interviewed and hired new staff members and developed training materials for employees • Conducted target market research to discover customer needs and analyze competitor trends • Introduced new methods, practices and systems to reduce turnaround time Tech Stack: Node js | Angular | AWS | Php (Wordpress) Show less

Technical Manager | Asurion | IVR

• Sep 2009 - May 2017

• Worked on VSS-IVR Technologies and its integration with Front line Applications • The system was handling 10000 calls per hour per client, Team Size: 50 • Requirement gathering, Design, Development, Testing, Deployment, Support • Analyze and mitigate any risks on the project • Responsible for HDD and Low-level design documents • Responsible for Data modeling, DB design, Performance, Application Architecture, Multi-Threading • Written Nunit/Moq test cases and worked on TDD • Determining best practices, standards, platforms, and tooling for application development • Provide end to end solutions, technical innovation and add business intelligence to the existing IVR Claim Engine • Trained the SQA team on Automation using Selenium with Core Java, Cucumber • Improve the client experience, the productivity of testers • Create execution MPP and decide strategy on the execution of the Care Separation project • Analyzing and decentralize components to minimize the business impact on the clients in the case of CIRTS • Provide L3 production support and training to the FOAPS team • Monitor and manage resource utilization, Assisted for cost management, burn rates • Continuously nominated three times for the Surpass award. Won surpass award • USA experience of 3 years • Lead team of 56 at offshore; an onshore-offshore delivery model for Care Separation Project Show less

Programmer | E-commerce

• Apr 2008 - Sep 2009

• Wrote highly maintainable, solid code for software system • Suggested new tools like Admin tool to analyze orders and customers for enhancing product value and increasing productivity • Developed web applications for deployment on platforms and sites • Wrote highly maintainable, solid code for software system • Suggested new tools like Admin tool to analyze orders and customers for enhancing product value and increasing productivity • Developed web applications for deployment on platforms and sites

Project Associate

• Feb 2007 - Mar 2008

• Development, Testing, Deployment, Support • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy • Development, Testing, Deployment, Support • Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy

Jn Software Engineer

• Jan 2006 - Jan 2007

• Pursued professional development opportunities to learn new testing tools and test strategies • Worked extended hours when necessary to meet deadlines • Pursued professional development opportunities to learn new testing tools and test strategies • Worked extended hours when necessary to meet deadlines