Experience

Advocate Medical Group

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Contact Center Specialist

  • May 2017 - Present



Avant

• United States
• Financial Services
• 300 - 400 Employee

• Loan Processor

  • Jun 2015 - Feb 2017

  Organized the loan Applications documentation and made sure it was in order before the Underwriter reviewed the loan files, contacted Borrower's if information was missing or if additional information or documentation was required, reviewed the documents received and determined if they complied with Avant standards, calculated income, verified Employment, sent Applicantions to the Fradulent Deparment for further review if they seemed suspicious, cleared warnings, and if necessary I failed Applications. Show less



RLCA

• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2011 - May 2015

  Handled 80+ calls per day, assisted customers with home equity and manufactured home loans, faxed, printed, mailed payoff letters, verified mortgages, and other loan documents. Handled 80+ calls per day, assisted customers with home equity and manufactured home loans, faxed, printed, mailed payoff letters, verified mortgages, and other loan documents.



APAC Central

• United States
• Construction
• 1 - 100 Employee

• Call Center Supervisor

  • Jun 2006 - Jan 2011

  Trained a staff of 10-15, monitored calls, conducted weekly meeting for individual evaluations, collections, appointment setting, sold different products and services, transferred customer calls with complex inquires, data entry, faxed, filed, order entry, updated existing database, delivered "World Class" Customer Service, built customers satisfaction and loyalty. Trained a staff of 10-15, monitored calls, conducted weekly meeting for individual evaluations, collections, appointment setting, sold different products and services, transferred customer calls with complex inquires, data entry, faxed, filed, order entry, updated existing database, delivered "World Class" Customer Service, built customers satisfaction and loyalty.