Project Manager

• Jul 2020 - Present

Agile Scrum Master

• May 2018 - Jul 2020

Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations. • Sheltered protect development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline. • Work closely with project owner in backlog management and continuous delivery of features. • Educate and reinforce scrum methodology and agile framework to team members and stakeholders. • Direct and lead development team from project initiation through the delivery of final product. • Created user stories in JIRA and created and managed the task associated with the respective user story by being in regular communication with the development team • Facilitated Backlog Refinement, Sprint Planning, Sprint Review, Sprint Retrospective and Daily stand-ups • Improved team velocity by incorporating capacity planning into sprint planning sessions. • Utilized JIRA to track issues and manage product and sprint backlogs • Worked closely with the Product owner on Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burndown. • Worked remotely with teams and facilitated meeting remotely. • Participated in the backlog refinement with the team and helped them with any user story or acceptance criteria. • Maintained and updated JIRA and make sure every team members are updating it regularly. • Prioritized product backlog with the team and product owner. • Experienced working with distributed teams. • Knowledge of DevOps capabilities such as Continuous Integration and Delivery (CI/CD), Automated Testing, etc. • Awareness/Knowledge of DevOps tools, such as Jenkins, Selenium Show less

Front Office Manager

• Sep 2016 - Feb 2017

Handled front office team including the group booking and Individual reservations. Hands on experience working with CloudPM, WynPM and SynXis Central Reservation System tools. Facilitated daily meeting with staff members especially with the morning and evening shift staffs. Used my teaching skills to teach them one on one to show them different ways to improve their career in hospitality industry. • Coached the front office team on how to deal with unhappy guests. • Facilitated meeting on every day morning with staff to do a briefing and discuss the expectations. • Prioritized guests based on their rewards membership and make sure to provide express check-ins other services to eligible guests. • Provided assistance to the owner and GM of planning and coordinating hotel projects. • Developed and implemented a training program for the front desk, housekeeping, and maintenance Departments. • Ensured all hotels are operating according to set standards in order to meet the organization's goals, objectives, and mission. • Supervised staff, providing coaching, and ensuring a safe work environment. • Supported and assisted with communication between the various departments. • Assisted owner and Department Heads when needed, Customer complaints, staffing issues, etc. • Provided coaching using my past experience to make them understand the importance of a good customer service in hotel industry. • Facilitated retrospective meetings with the entire staff at the facility on a monthly basis to address the achievements, to award best employee of the month, any issues that we faced and what are the corrective actions to improve. • Facilitated retrospective meeting with the housekeeping department along with the housekeeping manager to address the major complaints and what measure we can take to overcome those complaints. Show less

Shift Manager

• Jan 2013 - Mar 2015

Worked as shift manager, responsible to manage and run entire 3 departments. Used my facilitation and coaching skills to keep my staff motivated. Managed and solved conflicts within the team members. Facilitated staff meetings (Daily Stand Up) every morning with the entire staff, and discussed about daily performance and expectations for the day. Facilitated retrospectives and one on one meeting with my team members to empower them and keep them motivated. • Facilitated daily stand ups with the morning staff with a power start. • Managed and solved conflicts within the team members. • Supported the Restaurant Manager in restaurant goals related to building and developing the team, operations metrics and profitability • Provided guidance to the team to ensure top-notch guest experience that includes friendly interactions, a clean restaurant and quality products • Trained and managed team members • Created and adjusted staff schedules to meet restaurant needs Show less