IT Support Specialist

• Jan 2022 - Present

Information Technology Project Manager Consultant

• Mar 2019 - Mar 2020

Monitoring the day-to-day activity on the site and its overall performance to achieve goals like improving user experience and increasing website traffic and sales and developing brand loyalty.Execute ad campaigns on search engines and other websites, research and implement the latest digital marketing strategies using social media.Works on e-merchandising and I manage and coordinates sales operations for the sites under my responsibility (content updates, tag line selection, etc.)Coordinate internal resources and third parties/vendors for the flawless execution of projects and ensure that all projects are delivered on-time, within scope and within budget to ensure resource availability and allocation.Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility and use appropriate verification techniques to manage changes in project scope, schedule, costs and develop a detailed project plan to track progress.Measure project performance using appropriate systems, tools and techniques, report and escalate to management as needed, manage the relationship with the client and all stakeholders, perform risk management to minimize project risks, establish and maintain relationships with third parties/vendors, create and maintain comprehensive project documentation.Perform ongoing performance tuning, hardware upgrades and resource optimization as required; configures CPU, memory and disc partitions as required.Desktop/laptop; hardware/soft; break fix and desk side support; server (phone support)Print Server Management, Event Monitoring, and OS Troubleshooting, New system setup support, which involves participation in design and capacity planning, server hardware installation/upgrade, OS installation, racking servers and application software installation & configuration.

Data Manager / Tech Support

• Apr 2018 - Feb 2019

Assists customers with installation, operational, maintenance and backup software related Inquiries for Seagate Technology hardware products and applications.Providing basic troubleshooting and customized support for clients with internet, modem, E-mail, and hard drive issues on Windows and Mac OS.Providing client walkthroughs with hard drive formatting, installation, partitioning, and transfers.Managing and coordinating corrective action processes.Assisting with effective support for installation and service for a variety of products and Configuration Subject Matter Expert for Windstream broadband, floor walking and helping Other agents on the phones and group chat. Using Salesforce, Oracle, GRS, and other CRMs for data entry, booking appointments and Keeping track of calls and case files.

lT Support /System Admin

• Jan 2017 - Jan 2018

Provide infrastructure support services and use specialized software to store and organize data to Washington, D.C. Government Office with a very large database of customer data.Design and implement database administration solutions including automation, performance monitoring, tuning and optimizations, patching, resource management, security, capacity planning, replication.Identify and resolve production application problems; provide performance monitoring and fine tuning.Configure, support, and resolve all TCP/IP, DNS, and DHCP, MAC OS and Windows Servers, Internet Explorer, Firefox, Safari web browsers, Microsoft Office 365, Configuring and managing network interfaces.Monitor networking equipment including Cisco Switches, Routers, Firewalls; evaluate / maintain network performance ,Installing and configuring default packages and patches on RHEL LINUX servers using, yum, and rpm utilities Successfully maintain customer records and make various databases easily accessible to specified usersUtilize Active Directory and Active Roles for account administration and password resets; create strategic Recovery plans to minimize downtime; use SQL Indexes to improve query performance, lower storage, and maintenance cost. Participate in Disaster prevention and Recovery Strategies and Conducted virus/spyware removal, VPN access.Automated administrative tasks by create jobs, schedules, alerts using SQL Server agent; monitor and troubleshoot jobs, event notifications using Database Mail.Implementation of VMware Infrastructure for Linux Red hat with VMware ESX and Virtual Servers VMware ESX Servers, vSphere and VMware Virtual Center.Implement server solutions and server components such as proxy servers, Web servers, Application servers, database servers, directory servers. Conducted virus/spyware removal, VPN access. Firefox, and Safari web browsers, Microsoft Office 365.

System Administrator

• Jun 2015 - Dec 2016

Provide system administration including backup, security management, user account management, e-mail systems, internet access, office systems, and applications support for health issue research organization .Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes, or disks are created, and media is recycled and sent off site as necessary. Design and administer corporate firewall, routers, switches and WAN connections.Research and recommend purchase of needed software and hardware, Monitor networking equipment including Cisco Switches, Routers, Firewalls; evaluate / maintain network performance .Monitor, test, and troubleshoot backup system and support disaster recovery planning and operations; support security measures and protocols to manage access control.and ensure protection and security of systems.Support and train users: identify recurring issues and skill gaps to management; design / deliver skill training, Ensure network platform security through audits to monitor compliance with standards, processes and proceduresApply hardware and software upgrades, configuration corrections; integrate new network platforms / services with infrastructures; install and roll out applications, hardware, software and.change management activities.