Soledad Guidali
Guest Service Agent at Pan Pacific Whistler- Claim this Profile
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English Full professional proficiency
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Portuguese Professional working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
Fabricio Bermani
It is with great pleasure that I am referring Soledad Guidali. She has only worked with MIO hotel for over a year and has been an absolute delight to work with. I was initially impressed with Soledad’s enthusiasm, social skills and professional demeanor when I hired her as a receptionist. During the time she reported to me she consistently demonstrated all of these qualities and more, and I heartily endorse her for any customer service position. Organized and diligent, Soledad quickly learned technology systems and software that were unfamiliar to her when she first started and demostrate a capability of learning while working. Soledad proved herself as a dedicated and enthusiastic employee at our hotel. She has highly charismatic and pleasant demeanor. More importantly, she has excellent communication and customer service skills having a profound ability of giving front desk services in a fast paced environment. She is highly skilled in supporting the productivity of the office through filing, answering incoming calls, greeting guests and ordering supplies. I was really impressed from her capability in creating a professional and inviting environment offering outstanding customer service for clients.She will definitely be an asset for the organization wherever she will work.
Fabricio Bermani
It is with great pleasure that I am referring Soledad Guidali. She has only worked with MIO hotel for over a year and has been an absolute delight to work with. I was initially impressed with Soledad’s enthusiasm, social skills and professional demeanor when I hired her as a receptionist. During the time she reported to me she consistently demonstrated all of these qualities and more, and I heartily endorse her for any customer service position. Organized and diligent, Soledad quickly learned technology systems and software that were unfamiliar to her when she first started and demostrate a capability of learning while working. Soledad proved herself as a dedicated and enthusiastic employee at our hotel. She has highly charismatic and pleasant demeanor. More importantly, she has excellent communication and customer service skills having a profound ability of giving front desk services in a fast paced environment. She is highly skilled in supporting the productivity of the office through filing, answering incoming calls, greeting guests and ordering supplies. I was really impressed from her capability in creating a professional and inviting environment offering outstanding customer service for clients.She will definitely be an asset for the organization wherever she will work.
Fabricio Bermani
It is with great pleasure that I am referring Soledad Guidali. She has only worked with MIO hotel for over a year and has been an absolute delight to work with. I was initially impressed with Soledad’s enthusiasm, social skills and professional demeanor when I hired her as a receptionist. During the time she reported to me she consistently demonstrated all of these qualities and more, and I heartily endorse her for any customer service position. Organized and diligent, Soledad quickly learned technology systems and software that were unfamiliar to her when she first started and demostrate a capability of learning while working. Soledad proved herself as a dedicated and enthusiastic employee at our hotel. She has highly charismatic and pleasant demeanor. More importantly, she has excellent communication and customer service skills having a profound ability of giving front desk services in a fast paced environment. She is highly skilled in supporting the productivity of the office through filing, answering incoming calls, greeting guests and ordering supplies. I was really impressed from her capability in creating a professional and inviting environment offering outstanding customer service for clients.She will definitely be an asset for the organization wherever she will work.
Fabricio Bermani
It is with great pleasure that I am referring Soledad Guidali. She has only worked with MIO hotel for over a year and has been an absolute delight to work with. I was initially impressed with Soledad’s enthusiasm, social skills and professional demeanor when I hired her as a receptionist. During the time she reported to me she consistently demonstrated all of these qualities and more, and I heartily endorse her for any customer service position. Organized and diligent, Soledad quickly learned technology systems and software that were unfamiliar to her when she first started and demostrate a capability of learning while working. Soledad proved herself as a dedicated and enthusiastic employee at our hotel. She has highly charismatic and pleasant demeanor. More importantly, she has excellent communication and customer service skills having a profound ability of giving front desk services in a fast paced environment. She is highly skilled in supporting the productivity of the office through filing, answering incoming calls, greeting guests and ordering supplies. I was really impressed from her capability in creating a professional and inviting environment offering outstanding customer service for clients.She will definitely be an asset for the organization wherever she will work.
Credentials
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B.C. Workplace Emergency First Aid Level 1
Canadian Red CrossApr, 2016- Oct, 2024 -
First Aid and Safety Course
Rydges Hotels & ResortsOct, 2013- Oct, 2024 -
Guest Satisfaction Course
Rydges Hotels & ResortsOct, 2013- Oct, 2024 -
Health and Safety Course
Rydges Hotels & ResortsOct, 2013- Oct, 2024 -
Customer Service Course
Heritage HotelsFeb, 2013- Oct, 2024
Experience
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Pan Pacific Whistler
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Canada
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Hospitality
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1 - 100 Employee
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Guest Service Agent
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Oct 2015 - Present
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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Front Desk Agent
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Jul 2015 - Oct 2015
Preopening of the first Curio by Hilton Hotel in Latin America. I helped develop the standard procedures of the front office department. I improved the concierge department using public relations, and applying the use of the system for better organization of information. Furthermore I helped improve the day to day work through suggestions of new ideas to put into practice. Preopening of the first Curio by Hilton Hotel in Latin America. I helped develop the standard procedures of the front office department. I improved the concierge department using public relations, and applying the use of the system for better organization of information. Furthermore I helped improve the day to day work through suggestions of new ideas to put into practice.
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Mio Buenos Aires Hotel
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Buenos Aires, Argentina
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Front Desk Agent / Guest Service Agent
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Aug 2014 - Jun 2015
Ensured guest satisfaction by providing excellent guest service, anticipating their needs and inquiries in the most efficient manner. Improved sales of the hotel, offering a guest service that ensures the loyalty of our guests, as well as good reviews that may bring potential future guests. Greeted guests and complete the registration process, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room. Assisted guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards. Demonstrated knowledge of hotel information, room categories, room rates, packages, promotions, the local area and other general product knowledge solving guest questions and inquiries. Highly effective managing in conflict management, conducting research, resolving and negotiating solutions for guest satisfaction, as needed. Show less
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Rydges Hotels & Resorts
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Australia
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Hospitality
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700 & Above Employee
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Food and Beverage Supervisor
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Feb 2013 - Apr 2014
Responsible for all of the business operations of the morning shift. In charge of a 4 people team. Evaluation and discipline of staff recognizing employees for their service. Responsible for the training of new staff members every change of season. Guiding and leading them to instill a shared, enthusiastic commitment to guest service, led by example and ensure the execution of all operational needs. Daily inspection of outlets ensuring quality and presentation of food and drink. Assisted the F&B manager with all staff meetings and improved daily procedures by suggesting new ideas to put into practice. Show less
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Heritage Hotels
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New Zealand
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Hospitality
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100 - 200 Employee
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Food and Beverage Attendant
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Nov 2012 - Feb 2013
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Whitefish Mountain Resort
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United States
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Travel Arrangements
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1 - 100 Employee
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Food and Beverage Attendant
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Dec 2010 - Apr 2011
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Education
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2008 - 2012
Universidad Argentina de la Empresa
Bachelor’s Degree, Tourism and Hospitality Management
Community
