Experience

Holiday Inn Auckland Airport

• New Zealand
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Mar 2022 - Present



Holiday in Auckland Airport

• Auckland, Auckland, New Zealand

• Executive Housekeeper

  • Apr 2021 - Mar 2022



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Assistant F&B Manager

  • May 2018 - Oct 2021



Stamford Plaza Auckland

• Assistant Front Office Manager

  • Sep 2013 - May 2018



Sofitel Auckland Viaduct Harbour

• Senior Guest Service Agent

  • May 2012 - Sep 2013

  Providing efficient service for guest arrivals and departures Up-selling benefits where appropriate Settling guest accounts, ensuring invoices and payments are accurate Assisting with guest enquiries and offering solutions Maintaining strict security procedures to ensure guest confidentiality and safety Delivering service in keeping with our brand and exceeding guest expectations as a matter of course Masters of multitasking to deliver optimum customer service whilst managing competing demands Answer all telephone enquires in a professional manner Telephone reservations Show less



La Vista Restaurant

• Restaurant Manager

  • Feb 2009 - May 2012

  General day to day running of successful business Managing front of the house and kitchen effectively in what can often be a stressful environment in a high volume restaurant Ordering and maintaining stocks levels Planning and organizing group bookings and special functions Selecting and training waiting staff, kitchen and demonstrating the techniques of delivering great customer service Making sure the restaurant is tidy and suitable in appearance and that dining facilities are clean and adhere to health regulations Leading and motivating staff so they perform to their to their maximum potential Communicating with customers to assess their satisfaction with both service and food Conferring with kitchen and waiting staff on changing specials Daily cashing up Providing efficient service for guest arrivals and departures Up-selling benefits where appropriate Settling guest accounts, ensuring invoices and payments are accurate Assisting with guest enquiries and offering solutions Maintaining strict security procedures to ensure guest confidentiality and safety Delivering service in keeping with our brand and exceeding guest expectations as a matter of course Our Receptionists are: Team players with a positive “can do” attitude and ability to think outside the square to meet the needs of our guests and customers Experienced in hotel operations and systems including Opera or similar Property Management System Masters of multitasking to deliver optimum customer service whilst managing competing demands Show less



Boutique Hotel Ritz

• Reservations and Front Desk Supervisor

  • Jan 2008 - Dec 2008

  Telephone and internet reservations supervisor Checking guests in and out of the hotel General administration duties Managing guest queries and issues Tour bookings and recommendations Bureau de change Cash handling and preparation of daily banking Telephone and internet reservations supervisor Checking guests in and out of the hotel General administration duties Managing guest queries and issues Tour bookings and recommendations Bureau de change Cash handling and preparation of daily banking



Claridge Hotel

• Restaurant/Bar Manager

  • Jan 2002 - Jan 2008

  Coordinating restaurant service in this 5 star hotel Ensured that service provided by all waiting staff was of the highest standard Recruitment of waiting staff for the hotel’s restaurant and bar Compile staff rosters Training new waiting and bar staff Management of customer complaints Coordinating restaurant service in this 5 star hotel Ensured that service provided by all waiting staff was of the highest standard Recruitment of waiting staff for the hotel’s restaurant and bar Compile staff rosters Training new waiting and bar staff Management of customer complaints



Elevage Hotel

• Silver Service Waitress

  • Jan 2000 - Jan 2002

  Waitress in full silver service restaurant Waiting on up to 17 guests Waitress in full silver service restaurant Waiting on up to 17 guests