Assistant Manager

• Jun 2022 - Present

Keyholder

• Nov 2020 - Jul 2022

Keyholder

• Dec 2019 - May 2022

Focused on shop operations, team development and special events. Focused on shop operations, team development and special events.

Brooklinen In Color (DEI)

• Dec 2019 - Nov 2020

Brooklinen in Color is an ERG at Brooklinen for employees that identify as BIPOC. This ERG seeks to provide a safe space for members to:Congregate and build community among BIPOC employees through discussion of shared experiencesBe a collective voice in offering candid and helpful feedback to leadership in an effort to make Brooklinen an increasingly diverse and comfortable place to work for all employeesCollaborate on hosting events, speakers, and resource-gathering to enrich and educate ourselves and othersBuild a space for networking and career development/enrichment at all levels of the company for BIPOC employeesCreate opportunities to participate in company-wide decision making that directly impacts those in the group in a completely optional way (recent exa Show less

Keyholder

• Dec 2019 - Dec 2019

Opening first brick and mortar location in Williamsburg, Bk.

Store Social Innovation Lead

• Apr 2018 - Jan 2020

Excel in quality service by educating customers in new product, sales and styling suggestions. - Examine existing layout, service, and merchandise to improve retail sales. - Gain local awareness for volunteers, donations, and job shadowing to groom potential employees for future job opportunities. -Create engaging employee documents and training guides to develop staff's retail and sales skills. Excel in quality service by educating customers in new product, sales and styling suggestions. - Examine existing layout, service, and merchandise to improve retail sales. - Gain local awareness for volunteers, donations, and job shadowing to groom potential employees for future job opportunities. -Create engaging employee documents and training guides to develop staff's retail and sales skills.

Assistant Wardrobe Stylist

• Jul 2014 - Jul 2018

Facilitated store and studio sample collections, returns, shipments and inventory. - Maintained Certificates of Insurance, merchandise carnets, proformas, and invoices for shoot samples. - Scheduled interns for NYFW and floor assistance for photo shoots, commercials, and music videos. Facilitated store and studio sample collections, returns, shipments and inventory. - Maintained Certificates of Insurance, merchandise carnets, proformas, and invoices for shoot samples. - Scheduled interns for NYFW and floor assistance for photo shoots, commercials, and music videos.

Sample Room Assistant

• Jul 2015 - May 2018

Liaised with sample factory team and buyers to sustain CAD digital and physical integrity of new sample merchandise. - Prepared and sorted merchandise by look for online and catalog shoots. - Conducted extensive competitive research to identify industry leaders and trending fashions. Liaised with sample factory team and buyers to sustain CAD digital and physical integrity of new sample merchandise. - Prepared and sorted merchandise by look for online and catalog shoots. - Conducted extensive competitive research to identify industry leaders and trending fashions.

Sales Lead

• Oct 2014 - Apr 2015

Implemented processes to streamline merchandise receipt, store opening and closing, cash register transactions, daily cash reconciliation, and inventory control. - Assisted in training sales staff in company policies and selling techniques. - Satisfied visual and corporate merchandising standards by improving floor displays. Implemented processes to streamline merchandise receipt, store opening and closing, cash register transactions, daily cash reconciliation, and inventory control. - Assisted in training sales staff in company policies and selling techniques. - Satisfied visual and corporate merchandising standards by improving floor displays.

Customer Service Manager

• Feb 2011 - Oct 2013

Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Show less