Experience

Akiles

• Spain
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2022 - Present



ProAction Services

• Argentina
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Service

  • Feb 2021 - Aug 2021

  - Post-sale service and assistance to car title loans and leasing. - Contact and personal information update. - Solve problems, inquiries, and questions with amiability and respect. - Forward relevant documentation asked by the client. - Remote work. - Post-sale service and assistance to car title loans and leasing. - Contact and personal information update. - Solve problems, inquiries, and questions with amiability and respect. - Forward relevant documentation asked by the client. - Remote work.



Milhouse Hostel

• Argentina
• Travel Arrangements
• 1 - 100 Employee

• Reception Manager

  • Nov 2019 - Dec 2020

  - Deal with bookings by phone or email and face-to-face. - Process guests' check-ins and outs. - Give information about the surrounding area and the city along with promoting hostel activities. - Open and close the registers, handle payments through cash (in different currencies) or credit card. - Morning, afternoon and night shifts. - Deal with bookings by phone or email and face-to-face. - Process guests' check-ins and outs. - Give information about the surrounding area and the city along with promoting hostel activities. - Open and close the registers, handle payments through cash (in different currencies) or credit card. - Morning, afternoon and night shifts.



TUI MAGIC LIFE Calabria

• Italy
• Hospitality
• 1 - 100 Employee

• Chef de Rang

  • May 2019 - Sep 2019

  - Greet the customers with an aperitive and escort them to their tables - Constantly communicate with the kitchen in order to serve the plates on time. - Supervise the rang and commis, as well as work alongside them to provide the perfect service. - Assess customer complaints, enquiries and recommendations - Greet the customers with an aperitive and escort them to their tables - Constantly communicate with the kitchen in order to serve the plates on time. - Supervise the rang and commis, as well as work alongside them to provide the perfect service. - Assess customer complaints, enquiries and recommendations



La Real Hamburgueseria

• Barcelona, Cataluña / Catalunya, España

• Head Waitress

  • Jun 2017 - Mar 2019

  - Open and close the registers. - Train new waitstaff. - Take reservations and assemble the table map. - Arrange purchases from suppliers and manage stock replenishment. - Open and close the registers. - Train new waitstaff. - Take reservations and assemble the table map. - Arrange purchases from suppliers and manage stock replenishment.



Institute for Advanced Architecture of Catalonia

• Spain
• Architecture and Planning
• 1 - 100 Employee

• Secretary/Assistant

  • Mar 2017 - May 2017

  - Deal with correspondence and phone calls. - Manage diaries and organize meetings and appointments. - Remind the executive of important tasks and deadlines. - Research as requested, particularly about architecture or sustainability. - Deal with correspondence and phone calls. - Manage diaries and organize meetings and appointments. - Remind the executive of important tasks and deadlines. - Research as requested, particularly about architecture or sustainability.



CLAP Bar

• Buenos Aires, Argentina

• Waitress

  • Jan 2016 - Dec 2016

  - Take accurate drink orders using order slips. - Serve drinks. - Deliver checks and collect bill payments. - Take accurate drink orders using order slips. - Serve drinks. - Deliver checks and collect bill payments.



Hardel S.A.

• Buenos Aires, Argentina

• Phone Sales Operator

  • Jun 2015 - Dec 2015

  - Encourage customers to get a credit card following a prepared script to reference important points of what the bank offered. - Complete forms for each customer that ordered the product. - Went off-script when necessary to build a relationship with the customer or answer any questions that weren’t addressed in the script. - Encourage customers to get a credit card following a prepared script to reference important points of what the bank offered. - Complete forms for each customer that ordered the product. - Went off-script when necessary to build a relationship with the customer or answer any questions that weren’t addressed in the script.