Experience

Cantata Bio

• United States
• Biotechnology
• 1 - 100 Employee

• Business Operations Specialist

  • Oct 2022 - Present

  - Process, Policy, and Commercial Operations Systems - Manages order processes and customer interface - Bids/Solicitations, Vendor set-up requests and management - Manufacturing support - Reporting, Analytics, and Data Quality/Management - Knowledge of Sales Process; Quote to Cash process flow - Salesforce - Process, Policy, and Commercial Operations Systems - Manages order processes and customer interface - Bids/Solicitations, Vendor set-up requests and management - Manufacturing support - Reporting, Analytics, and Data Quality/Management - Knowledge of Sales Process; Quote to Cash process flow - Salesforce



Carbon Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Central Support Workforce Specialist

  • Nov 2021 - Aug 2022

  - Developed ticketing tool in Jira to streamline system troubleshooting requests sand workforce changes, creating a system of record for all operational requests- Led training on critical business software (ex. Talkdesk) to all operational and in-clinic stakeholders - Created email addresses, Talkdesk accounts, and audio voicemail greeting scripts for 100+ clinics - Owned roster for all internal support, including outsource vendors

• Central Support Specialist

  • Aug 2021 - Nov 2021

  - Addressed 60+ patient requests per day via phone, fax, email, in-app messaging, and live chat- Exceeded customer call volume target by 20% - Maintained customer PHI within electronic health record to ensure information accuracy



Law Foundation of Silicon Valley

• United States
• Law Practice
• 1 - 100 Employee

• Patients' Rights Advocate

  • Aug 2020 - Jul 2021

  • Represent clients in locked psychiatric facilities to challenge their involuntary detention and/or capacity hearings regarding the right to refuse medication before Superior Court • Investigate correctional facility conditions surrounding the COVID-19 pandemic • Manage intake and resolution of complaints of abuse, neglect, and denial of rights in San Jose correctional facilities • Conduct interviews with unhoused communities in Santa Clara County to gather information on encampment sweeps • Assisted the Voting Rights project in obtaining and turning in absentee ballots for hospitalized clients during the presidential election • Committed to a year of simple living, intentional community, and service with the Law Foundation of Silicon Valley Show less



Jesuit Volunteer Corps

• Non-profit Organizations
• 1 - 100 Employee

• Jesuit Volunteer - Patients' Rights Advocate

  • Aug 2020 - Jul 2021



Creighton University

• United States
• Higher Education
• 700 & Above Employee

• Kingfisher Institute Intern

  • Jan 2018 - May 2020

  The Kingfisher Institute creates and strengthens networks that unite Creighton University's schools and colleges and takes ideas from many places and helps them grow, whether it’s related to curricular innovation or transdisciplinary research. - Assisted with event planning logistics and on-site event support - Supported communications and marketing efforts - Assisted with planning and facilitating Institute operations - Managed website content and created newsletters The Kingfisher Institute creates and strengthens networks that unite Creighton University's schools and colleges and takes ideas from many places and helps them grow, whether it’s related to curricular innovation or transdisciplinary research. - Assisted with event planning logistics and on-site event support - Supported communications and marketing efforts - Assisted with planning and facilitating Institute operations - Managed website content and created newsletters



Nebraska Appleseed

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Health Care Access Intern

  • Aug 2019 - Dec 2019



Nebraska Methodist Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Human Resources Intern

  • Aug 2019 - Dec 2019



Centene Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Compliance Intern

  • May 2019 - Aug 2019