Experience

Goodhill Enterprise Cambodia Ltd.

• 1 - 100 Employee

• Senior Branch Manager

  • Jul 2015 - Present

  In charge of Operation Report to Associate Sales Director (Consumer division) • Direct all operational aspects including distribution operations, customer service, human resources, administration, finance, supply chain and sales • Assess local market conditions and identify current and prospective sales opportunities • Develop forecasts, financial objectives and business plans • Meet goals and metrics • Manage budget and allocate funds appropriately • Bring out the best of branch’s personnel by identifying and providing training needs, coaching, development and motivation • Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities • Share/obtain knowledge with/from other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs • Address customer and employee satisfaction issues promptly • Adhere to high ethical standards, and comply with all regulations/ applicable laws • Ensure all staffs in respective branch adhere to the company policies and procedures • Ensure the branch credits are healthy at all times • Ensure all staffs in the branch have clear roles and responsibilities (job descriptions) • Network to improve the presence and reputation of the branch and the company • Stay abreast of competing markets and provide timely reports on market movements and penetrations • Build a strong team and make the branch “ a great place to work” Show less



Samsung Service Center

• Siem Reap

• Operations Manager

  • Feb 2014 - Jul 2015

  • Report to Thai Samsung Electronics (Cambodia branch office, Thailand and Vietnam) • Manage and coordinate activities of business concerned with sale and service • Increases an brand’s operations profitability by growing services and improving efficiency in cost management • Setting plan and process advertising and promotional activities • Set up light box, shop sing, drop point, billboard on the main road • Maintain good relationship with Samsung Phnom Penh branch office regarding to operation service • Oversee whole operation (Engineer, Inventory, Finance, Customer Service) • Review and update sale, service and activity reports such as KPI, LTP, CTAT, CI/HI/PS, CRRR, SAW, VOC, RMA, Part Operation, FTC, ASTR and Happy call to measure goal achievement and to determine improvement needed • Monitor and advise on Inventory to be sure are available • Monitor and improve labor productivity by managing staff scheduling, performance, workload allocation and multi-skilling • Manage staff handover and complete its process • Determine staff requirement, may interview and/or hire additional staff if urgent, or make request to relevant department • Handle and investigation on any lost, damage, in/external complain and resolve it • Weekly meetings and advise Team Leaders/staffs/technicians for resolution and improvement • Coordinate meeting with Phnom Penh Samsung branch office and Thai Samsung Electronic • Daily/Weekly/Monthly report, any concern if required/requested by other Team managements (Financial statement, CRRR Ratio, RC and IDC repair pending) • Conduct performance reviews and appraisals/evaluation, KPIs evaluation • Monitor operations to ensure efficiency and effectiveness Show less



Cambodia Advance Communication Co ., Ltd (qb)

• Base in Siem Reap

• Regional Manager

  • Aug 2011 - Jan 2014

  • Report to Sale Director • Responsible for the performance and development of the Indirect Sale Executives • Prepare action plan by individuals as well as by team for effective search for sales lead/prospect • Initiates and coordinates development for action plans to penetrate new markets • Assists in the development and implementation of market plan as needed • Conducts one by one review with all Indirect Sale Executives to builds more effective communications, to understand training and development needs, to provide insight for the improvement of Indirect Sale Executive’s Sale and activities performance • Provide timely feedback to senior management regarding performance • Provide timely, accurate, competitive pricing on all completed prospect • Create and conducts proposal presentations • Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implement within the team • Recruits, test and hires Indirect Sale Executives based on criteria agreed upon by senior management • Analyses and provide market analysis to improve products service positioning and increase effectiveness of the sale team • Daily/weekly and monthly business visit on the ground to make ISE reach sale target • Control Indirect Sale Executive stock and distribute to POS • Develop strong relationship with key reseller (POS) and be proactive in understanding the trends and issues likely to impact the market • Responsible for execute of availability, visibility (POSM), BTL activities in the region Show less



VTJ Plc Co., Ltd

• Phnom Penh

• Senior Project Sale

  • Jan 2010 - Jul 2011

  • Report to Sale and Marketing Manager • Maintain and develop a computerize customer and prospect database • Maintain and develop new and existing customers through plan individual • Develop ideas and create offer for mail and marketing to major accounts • Plan and carry out direct marketing activities to greed budget, sales volumes, values, product mix and timescales • Monitoring and implement monthly/quarterly sales target • Carry out market research, competitor and customer surveys • working closely with Key distributors, installers and influencers • Manage the external marketing agency activities of telemarketing and research • Quarterly provincial key dealer visit, customer research • Report writing, making contract and other paper work • Prepare marketing activities such as Exhibition, workshop, quarterly Trade Promotion, Indoor-outdoor Ads, BTL and ATL Show less



Chamreoun Microfinance Limited

• Phnom Penh

• Branch Manager

  • May 2005 - Aug 2008

  • Report to Operation Manager • Ensures the implementation of Charmroeun products and services • Responsible for the result of the branch • Supervision of the branch • In-charge of accounting in branch • Supervises training in branch • Report to Operation Manager • Ensures the implementation of Charmroeun products and services • Responsible for the result of the branch • Supervision of the branch • In-charge of accounting in branch • Supervises training in branch



Cambodia Entrepreneur Building (CEB)

• Kompongcham province

• Credit Officer

  • 2003 - 2005

  • Report to Branch Manager • Promotion services and products • General Orientation • Overall Lending Policies • Client Selection • Loan Products and Condition • Loan Processing and Loan Monitoring • Solving Problem with Default Clients • Follow up late repayment • Coordination with authority in villages, commune and officer of cadastral survey • Report to Branch Manager • Promotion services and products • General Orientation • Overall Lending Policies • Client Selection • Loan Products and Condition • Loan Processing and Loan Monitoring • Solving Problem with Default Clients • Follow up late repayment • Coordination with authority in villages, commune and officer of cadastral survey