Experience

PhillipBank Cambodia

• Cambodia
• Banking
• 300 - 400 Employee

• Branch Operation Support Manager

  • Feb 2020 - Present

  Branch Operation Support Manager• Oversee the processing of banking service activities for all branches to ensure due process, accuracy and accountability are followed correctly to avoid risks; and also ensure that the credibility of bank is upheld by enforcing professional standard of operating in operation staff.• Be responsible for setting up the workflow process for banking operations, and for taking necessary measures to provide the needed support for smooth operations.• Collaborate with relevant department or unit to develop best practices by giving useful suggestions to the management on how to improve on the bank’s operation.• Monitors disputes processes and identifies opportunities to improve operational effectiveness and performance standards to ensure that operations are efficient in terms of resources and effective in terms of meeting team and branch requirements.• Provide mentorship to operations team by observing their daily activities and assisting them in solving complicated issues arising from errors in operations.• Lead team with integrity and create an environment where team members feel included, valued, and supported to do work that energizes them.• Oversees and monitors day to day branch transaction processing and/or servicing in order to achieve optimal productivity by managing workload volumes, staffing, training needs of all branches, and identifying and implementing appropriate solutions.• Performs observation and coaching on operations staff and teller line in accordance with our banking process and procedures.• Ensure all branch offices have all the tools and infrastructure needed to keep it in working order.



KREDIT Microfinance Institution

• Cambodia
• Banking
• 1 - 100 Employee

• Operation Unit Manager

  • Nov 2018 - Feb 2020

   Operation Supporting- Manage and increase effective responding to any issues related to counter process by collaborating with related team to identify the issue of counter and providing the solution.- Ensure monitoring and responding to any issues related to Daily EODM, and Special case on time.- Oversee safe & vault key management for all branches ( keep, change, allocate )- Facilitate and ensure sufficiency of material using for all branch. Counter Process Improvement- Ensure that front/counter staffs are consulted and coached to enhance practicing and maintain continuous improvement to ensure the counter operation is protected again fraud and error.- Determine operational strategy by finding out and collect the counter issue to develop operating manuals, procedure and guideline for front/counter operation.- Participate with related department to analyze and develop effective branch management practices, standardized processes, and internal control to optimize capacity, productivity, profitability, and security. Counter process Compliance- Examine and ensure compliance process with all established policies and procedure.- Enforce dual control procedure at all time.- Conduct periodic internal controls and check on areas under responsibilities. Business partner transaction involvement- Monitor and handle all the issues related to daily admission/terminate insurance with Camlife Company.- Monitor (reconcile & settlement) and handle all the issues related to repayment transaction with TM agent.- Monitor (reconcile & settlement) and handle all the issues related to fast pay transaction.

• Senior Operation officer

  • Jan 2015 - Oct 2018

  - Monitor and respond any issues related counter operations, help desk, fast payment, partnership, daily EODM, and Special case from Branches.- Ensure compliance with all established policies and procedure.- Consult and coach branch’s staff to enhance practicing and maintain continuous improvement to ensure counter operation are protected again fraud and error.- Find out and collect the counter issue to develop operating manuals, procedure and guideline for front/counter operation.- Support branch operation and insure all transactions are processed accurately and timely. - Participate with related department to analyze and develop effective branch management practices, standardized processes, and internal control to optimize capacity, productivity, profitability and security.- Monitor and examine on the performance of branch’s staff to ensure they are carrying out by policies, guidelines and procedures.- Enforce dual control procedure at all time.- Provide action to all branches on audit finding in order to strengthen an effectiveness of internal control and risk mitigation.- Facilitate and ensure sufficiency of material using for all branch.- Manage and control all the issues or disputes related to partnership transaction such loan repayment, fund transfer, fast payment, insurant. - Verify and process transaction reconciliation for loan payment by partner and fast system. - Monitor and support the process of setup new office.- Coordinate and cooperate with related department to process for setting up new branch as stated by plan to ensure the process is smooth and timely.- Report monthly figure analysis of counter transaction to senior management.

• Sub-Branch Manager

  • Aug 2011 - Jan 2015

  - Manage day-to-day sub-branch operation including sales, service, administration, and compliance to ensure smooth business operation.- Produce exceptional results in sub-branch key indicators including the sustainable growth in deposit, loan, and number of customers, productivity, revenue, and profitability.- Proactively spot business opportunities, put action plans and implement marketing activities to capture business and increase market share.- Ensure key customers of the sub-branch both loan and deposit are well serviced and retained through excellent retention strategy.- Lead and inspire the team to always provide superior service to customers by following the institution’s service standard, understanding customer needs and recommending best financial solutions that exceed their expectations.- Lead the team to build and increase sales networks/referrals and maintain the deep relationship with customers in order to increase more businesses.- Provide regular coaching, encourage and empower the team to be at their best, promote two-way communication and create an open, honest and motivating team environment.- Develop and be the role model to the team in following institution’s procedures and compliance to ensure no surprise is discovered.- Stay updated with competitors’ activities, the report makes the recommendation- Prepare loan assessment by deeply analyzing, checking and approving credit application follow by procedure.- Check and review on side credit assessment from loan officers - Check and review about clients status through CBC- Ensure the quality loan of the sub-branch by keeping and monitoring diligently on NPL and payment rate. - Onsite support loan default solving by participant with credit officers or bad debt officer.- Performed other duties as assigned.

• Credit Officer

  • May 2009 - Sep 2011

  - Promote all KREDIT’s services and products to the potential clients. - Built good relationship with clients and authority in operation area.- Prepare credit assessment and other supporting document and propose to sub-branch manager.- Prepare work plan for conducting preliminary credit interview, site visit for collateral, due diligence, and property valuation.- Perform credit analysis based on credit principles, policies, and regulation- Prepare work plan for field visit and solve the problem loan,- Control loan data in spread sheet and take urgent action for any late repayment;- Prepare notification letter to alert customers who late of loan repayment- Be able to prepare report as daily, weekly and monthly- Helped other sub branch in necessary.