Sokol Ngjela
Customer Service Representative at Italianway Spa- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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Albanian Native or bilingual proficiency
Topline Score
Bio
Credentials
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TOEFL IBT
EAS MIlanJun, 2008- Sep, 2024
Experience
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Italianway Spa
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Italy
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Travel Arrangements
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1 - 100 Employee
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Customer Service Representative
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Jun 2016 - Present
Front office / Back office customer careBooking confirmationPromoter of the city of Milan 24 hour phone supportReceptionist check-in and check-outData entry Teamwork Management of mailing lists Front office / Back office customer careBooking confirmationPromoter of the city of Milan 24 hour phone supportReceptionist check-in and check-outData entry Teamwork Management of mailing lists
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Travel Specialist
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Dec 2013 - Present
Arranging flights, insurance and accommodationUsing a booking system to secure holidaysCollecting and processing paymentsAdvising clients on travel arrangements, e.g. visas and passportsSending out tickets to clientsKeeping clients up to date with any changesDealing with complaints or refunds (not one of the perks, but someone's got to do it) Arranging flights, insurance and accommodationUsing a booking system to secure holidaysCollecting and processing paymentsAdvising clients on travel arrangements, e.g. visas and passportsSending out tickets to clientsKeeping clients up to date with any changesDealing with complaints or refunds (not one of the perks, but someone's got to do it)
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Sales Manager
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Dec 2005 - May 2011
Customer Service, Ticket Sales, direct passengers to the right area for boarding, check tickets, seat assignments, make announcements and give special help to elderly, young or disabled passengers Customer Service, Ticket Sales, direct passengers to the right area for boarding, check tickets, seat assignments, make announcements and give special help to elderly, young or disabled passengers
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Education
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2005 - 2009
Università Cattolica del Sacro Cuore
Master of Business Administration (M.B.A.), Business/Managerial Economics -
2001 - 2005
Università Cattolica del Sacro Cuore
Bachelor of Business Administration (BBA), Accounting and Business/Management
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