Experience

JustCo

• Singapore
• Real Estate
• 200 - 300 Employee

• Community Manager

  • Sep 2021 - Present



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jul 2019 - Mar 2021

  • Full time job for Manager of Rooms. • Responsible for maintaining efficient Front Office, Executive Lounge, Concierge, Bell/Door and operator operations through planning, organizing, staffing, executing and controlling the functions of the Department. • Oversee the entire Front Office operation to maintain high standards. • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement. • Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme. • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities. • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork. • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices. • Maintain good communication and working relationships with all hotel departments. • Monitor staffing levels to meet cover business demands. • Conduct monthly communication meetings and produce minutes. • Manage staff performance issues in compliance with company policies and procedures. • Recruit, manage, train and develop the Front Office team. • Comply with hotel security, fire regulations and all health and safety legislation. • Act in accordance with policies and procedures when working with front of house equipment and property management systems. • Assist with other departments, as necessary. Show less



LEGOLAND Japan Resort

• Nagoya, Aichi, Japan

• Assistant Front Office Manager

  • Jan 2018 - Jul 2019

  • Full time job for opening member. • Responsible for maintaining efficient Front Office operations through planning, organizing, staffing, executing and controlling the functions of the Department. • Works closely with the Front Office Manager to direct and co-ordinate the activities of the Front Office and support the section head for the smooth operation which includes front desk, concierge, bell service, and service center. • The results achieved by these departments must be in accordance with company objectives. • The highest level of performance and quality standard of the hotel is expected. • To be accountable for the operations of the Front Office. • To assist Front Office Manager on establishing systems, policies and procedures for each respective function of the many sections in the Front Office. • To ensure staffing of the whole Front Office functions. • To check daily reports from the various areas of the department as well as Duty Manager’s Log where it involves Front Office matters and take necessary action. • To motivate and discipline the staff whenever necessary. • To be responsible for keeping good morals and healthy working environment of employees in Front Office. • To be familiar with the credit policy and work closely with the credit officer to prevent any kind of loss revenue. • To ensure that all reports generated by the Front Office are accurate and delivered promptly. • To be conversant with the Hotel’s emergency procedures. • To authorize for rebate with reasons. • To perform other duties assigned by the Management from time to time. Show less



Park Hyatt Tokyo

• Within 23 wards, Tokyo, Japan

• Senior Front Office Agent

  • Jul 2015 - Jan 2018

  Full time job in Front Office Agent Full time job in Front Office Agent



ANA InterContinental Tokyo

• Tokyo, Japan

• Front Office Agent

  • Jan 2014 - Jul 2015

  Full time job in Front Office Agent Full time job in Front Office Agent



Apa Hotel&Resort<Tokyo Bay Makuhari>

• Chiba, Japan

• Front Office Agent

  • Apr 2013 - Jan 2014

  Full time job in Front Office Agent Full time job in Front Office Agent



Hotel Green Plaza Karuizawa

• Gunma, Japan

• Food And Beverage Assistant

  • Dec 2012 - Jan 2013

  Part time job in Restaurant Part time job in Restaurant



Fuji-View Hotel

• Yamanashi, Japan

• Food And Beverage Assistant

  • Jul 2011 - Aug 2011

  Internship in restaurant・housekeeping・guest services Internship in restaurant・housekeeping・guest services



Huis Ten Bosch, Hotel Amsterdam

• Nagasaki, Japan

• Guest Service Agent

  • Jun 2007 - Aug 2007

  Internship in guest service Internship in guest service