Experience

BMW - MUNICH MOTORS

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Head of Customer Service

  • Nov 2022 - Present

  - Responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. - Managed and established profit margins of products and labour times for services performed. - Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention - Responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. - Managed and established profit margins of products and labour times for services performed. - Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and customer retention



City Star- Dealer for Mercedes Benz Passenger Cars

• Front Office Manager- Customer service

  • Sep 2019 - Oct 2022

  - Managing & analysing customer satisfaction levels and define specific plans to delight for all current and prospective customers. - In-charge to lead, motivates, coach and develop the team to achieve their daily objectives. - Ensuring seamless integration of customer interactions and information flow across all customer touch points. - Managing & analysing customer satisfaction levels and define specific plans to delight for all current and prospective customers. - In-charge to lead, motivates, coach and develop the team to achieve their daily objectives. - Ensuring seamless integration of customer interactions and information flow across all customer touch points.



Auto Hangar India

• India
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• VPC executive

  • Dec 2015 - Sep 2019

  • Information for planning, controlling and increasing efficiency of stock, demo vehicles at dealer.• This function, needed to develop strategic policies for dealer to meet operational goals as per MB India policy and are implemented and followed rigorously.• Knowledge about the technical competency and skills to promote the brand and product image to contribute the economic success to the organization

• Job controller

  • Dec 2015 - Sep 2019

  • Incharge of Vehicle preparation centre holding complete Responsibility for Scheduling and maintenance of 30 vehicles available in stock or for demo purpose.• Effective and efficient implementation of warranty activities in case to case basis to provide best in class customer satisfaction. Implemented a cycle for follow up process to find out customer satisfaction level.• Controlling 60+ jobs per month of shop floor vehicles for delivering on time and with zero error.

• Warranty Manager

  • Dec 2015 - Sep 2019

  • Information on process of providing Manufacturing Warranty• Details on different types of Warranty like Goodwill Warranty, Customer Care Warranty and theirimplication• In depth knowledge of the accomplishment of Warranty criteria for the best of Customer Criteria• Information on new guidelines and challenges in warranty policies and new service products like Advance assurance, certified assurance.• Details of the warranty product and implicating with right process.



Speed Automotive Pvt Ltd, Skoda

• Warranty Manager

  • Sep 2013 - Nov 2015

  • Reached to a level of warranty manager starting as warranty executive at a span of 2.5 years. • Learned about Warranty procedure and Implemented to the best to get customer satisfaction as per warranty policy • Developed and lead a team of 5 service engineers and technicians for effective process following. • Reached to a level of warranty manager starting as warranty executive at a span of 2.5 years. • Learned about Warranty procedure and Implemented to the best to get customer satisfaction as per warranty policy • Developed and lead a team of 5 service engineers and technicians for effective process following.