Sohanur Rahman
Infor Asset Management Trainer at First Bus- Claim this Profile
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Bio
Experience
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First Bus
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United Kingdom
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Ground Passenger Transportation
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100 - 200 Employee
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Infor Asset Management Trainer
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Jun 2022 - Present
Infor EAM trainer, delivering division wide training and supporting the implementation & sustainment of Infor EAM across First Bus.My role within the Infor team focuses on people and again uses ADKAR methodology to enable the change to stick. Infor is the next stage in the EMS (Engineering Management Systems) change across the division, Infor EAM will be the new asset management system for First Bus replacing TracerIt & SAP.
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Corporate Trainer
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Jan 2022 - Jun 2022
Training customer service staff for the national contact centre at first bus. Teaching process guides, complaint handling and customer service skills.
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Quality Coach
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Sep 2021 - Jan 2022
Quality checks including coaching and support to develop agents skills further
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Customer Service Specialist
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Jan 2020 - Sep 2021
Customer services, Dealing with enquiries and complaints from nationwide customers.
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British Gas
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United Kingdom
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Utilities
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700 & Above Employee
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Social Media Advisor
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Sep 2020 - Jan 2021
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British Gas
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United Kingdom
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Utilities
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700 & Above Employee
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Customer Service Specialist
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Oct 2016 - Sep 2019
Customer Services specialist. Specialising in departments such as Bereavement Support and also Complaints. Customer Services specialist. Specialising in departments such as Bereavement Support and also Complaints.
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