Experience

Neibauer Dental Care

• Investment Banking
• 1 - 100 Employee

• Office Manager

  • May 2012 - Present

  Prepare manager’s reports for corporate tracking purposes.Responsible for selecting, hiring and training highly qualified employeesOrdering supplies and managing cost and the inventory of those suppliesReviewing and approving employees’ timesheets and overseeing the processing of the timesheets.Handling complaints, giving performance appraisals, recording personal development plans and recommending wage increases for employees on an annual basis.Finances: accounts receivable, invoicing, insurance billing, budgeting. Responsible for reviewing and maintaining a profitable P&L.

• Assistant Manager

  • Jun 2010 - May 2012

  Send claims, narratives and needed documentation to insurance companies, ensuring full compliance with agency requirements and tight deadlines.Author professional correspondence to customers and vendors.Conduct small-group sessions on customer service, enthusiasm and work ethics with employees on a monthly basis.Oversee front-office operations and provide impeccable customer service:Develop and implement strategic marketing plan for business:Personally visited different business and spoke to the HR department leaving behind brochures and referral cards.Visited nearby shop gave employees free dental cleanings in return for allowing me to place referral cards at their location.

• Front Desk Associate

  • Nov 2009 - Jun 2010

  Greeting patients and ensuring they were provided quality patient service by establishing eye contact, smiling, welcoming and thanking themAnswering telephone within three rings in a friendly greeting to schedule appointments and answer questions regarding services, fees, hours etc.Coordinate current day’s scheduled, recorded appointments and confirmed appointments.Verify Insurance benefits and send insurance claims