Experience

S.A.N.D.S. TECH

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Founding Partner

  • Dec 2022 - Present

  S.A.N.D.S. TECH is a dynamic and growing IT company in the field of outsourcing. As a Founding Partner, I am one of the individuals responsible for establishing the company and helping to shape its direction and goals. I work with a team of highly motivated Individuals. We as a unit drive the company's vision and strategy, our collective collaboration plays key role in decision-making and problem-solving. S.A.N.D.S. TECH is a dynamic and growing IT company in the field of outsourcing. As a Founding Partner, I am one of the individuals responsible for establishing the company and helping to shape its direction and goals. I work with a team of highly motivated Individuals. We as a unit drive the company's vision and strategy, our collective collaboration plays key role in decision-making and problem-solving.


Jumppace Pvt Ltd
• Pakistan
• Information Technology & Services
• 100 - 200 Employee
• Sr. Associate Manager

  • Jun 2022 - Dec 2022


ibex. Pakistan

• Pakistan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Manager

  • Sep 2021 - Jul 2022

  Designing and implementing reports on ad-hoc basis for internal and onshore clients Fluent in Salesforce CRM Reporting and NICE IncontactTroubleshoot customer’s software related issues Maintain and update a log of all troubleshooting attempted Requirement analysis, technical documentation and QA Analytical support, data analysis and MIS based reporting Errors free Reporting On Time Delivery Successful/Unsuccessful TS Attempt

• Technical Quality Assurance Analyst

  • Mar 2020 - Sep 2021

  Designing Call-Flow and ensuring Quality Feedback Sessions with Technicians Evaluation of Interactions between Technician and CustomersMaintaining overall Quality for the entire Technical Services department

• Cloud Specialist Tier II

  • Feb 2019 - Mar 2020

  Configuration and setup of Microsoft AAD AccountsOnboarding and mail setup from scratchTroubleshooting day-to-day problems for end-usersProviding troubleshooting services for all Microsoft email services

• Technical Support Specialist

  • Dec 2017 - Jan 2019

  Helped customers with the claim filing process, including approving and denying claims • Delivered concise solutions to common problems with consumer electronics, including critical problem solving as part of the claim-filing process • Maintained detailed and accurate troubleshooting notes via the Salesforce CRM • Performing repair diagnostics – on end user computers, personal devices such as tablets and smartphones, and multi-function printers over the phone • Providing solutions and troubleshooting help on consumer electronics devices remotely Show less