Experience

Specialty Program Group Canada

• Canada
• Insurance
• 1 - 100 Employee

• Transformation Lead

  • Jun 2022 - Present

  Strategy Development: Collaborate with senior leadership to define the strategic direction and goals for claims transformation, aligning them with the overall business objectives of the organization. Conduct research, analyze data, and assess industry trends to identify opportunities for process improvements, automation, and innovation. Change Management: Develop and implement change management strategies to drive adoption and acceptance of the claims transformation initiatives. Create… Show more Strategy Development: Collaborate with senior leadership to define the strategic direction and goals for claims transformation, aligning them with the overall business objectives of the organization. Conduct research, analyze data, and assess industry trends to identify opportunities for process improvements, automation, and innovation. Change Management: Develop and implement change management strategies to drive adoption and acceptance of the claims transformation initiatives. Create communication plans, training programs, and other change management materials to ensure smooth transition. Project Management: Lead cross-functional teams to execute complex projects related to claims transformation. Define project scope, develop project plans, allocate resources, monitor progress, and manage risks and issues. Ensure timely delivery of project milestones and outcomes. Process Optimization: Identify and implement process improvements in claims handling, including streamlining of workflows, elimination of redundancies, and automation of manual tasks. Technology Implementation: Collaborate with IT teams to identify and implement technology solutions that support claims transformation, such as claims management systems, data analytics tools, and digital platforms. Ensure smooth integration of technology into the claims process and drive user adoption. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including claims teams, underwriters, actuaries, customers, and external partners. Engage in regular communication and provide updates on the progress of claims transformation initiatives. Show less



Echelon Insurance

• Canada
• Insurance
• 200 - 300 Employee

• Senior Business Consultant

  • Nov 2020 - May 2022

  The Business Solutions Team serves as a bridge between the business and IT departments, responsible for identifying, developing, and implementing technology solutions to address business challenges and drive operational efficiency. My responsibilities included: Business Analysis: Collaborate with business stakeholders to understand their requirements, challenges, and pain points. Conduct business analysis, gather and document business requirements, and perform gap analysis to identify… Show more The Business Solutions Team serves as a bridge between the business and IT departments, responsible for identifying, developing, and implementing technology solutions to address business challenges and drive operational efficiency. My responsibilities included: Business Analysis: Collaborate with business stakeholders to understand their requirements, challenges, and pain points. Conduct business analysis, gather and document business requirements, and perform gap analysis to identify areas where technology solutions can add value and improve business processes. Technology Solutions Development: Work closely with IT teams and vendors to develop technology solutions that address the identified business requirements. This may involve developing or customizing software applications, configuring existing systems, integrating data and processes, and leveraging emerging technologies such as artificial intelligence, data analytics, and automation. Project Management: Lead and manage technology projects from initiation to completion, including defining project scope, developing project plans, allocating resources, managing budgets, and ensuring timely delivery of project milestones. Monitor progress, manage risks and issues, and communicate project status to stakeholders. Show less



CAA South Central Ontario

• Canada
• Insurance
• 500 - 600 Employee

• Business Consultant

  • May 2019 - Nov 2020



Intact

• Canada
• Insurance
• 700 & Above Employee

• Business Analyst

  • Mar 2017 - May 2019

• UAT Claims Business Tester

  • Sep 2016 - Mar 2017

• Claims Specialist

  • Feb 2015 - Sep 2016

  Ajax, Ontario, Canada

• Summer Student (Underwriter)

  • May 2010 - Aug 2015



City of Pickering

• Canada
• Government Administration
• 100 - 200 Employee

• Youth Coordinator

  • Jun 2010 - Apr 2015

  Pickering

• Special Needs Counselor

  • Jun 2009 - Aug 2011

  Pickering, Ontario, Canada