Experience

Royal Mail Property & Facilities Solutions

• United Kingdom
• Facilities Services
• 300 - 400 Employee

• Regional Head of Operations (Integrated Facilities Management)

  • Apr 2019 - Present

• Regional Property & Facilities Manager

  • Jul 2018 - Mar 2019



Servest UK

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Account Director

  • Aug 2016 - Jul 2018

  Servest Group is an expert in facilities management, creating environments which enable people to deliver exceptional experiences to help organisations to be more efficient, effective and sustainable. With more than 16,000 people working across 6,000 client sites in the UK into a diverse range of sectors including corporate, central and local government, universities, hotel, transport, logistics, construction and infrastructure, we self-deliver a comprehensive range of services from mechanical and electrical maintenance, fabric maintenance, special projects and energy management to catering, security, cleaning, concierge, landscaping, and waste management, and everything in between, allowing our customers to focus on their core business. Whether you need a specialist service, integrated approach, or TFM solution we can deliver value to your organisation and your people. Visit www.servest.com or follow us on Twitter @servest_uk

• General Manager

  • May 2015 - Aug 2016

  As key member of the Senior Operational Management Team for a Major Account at Servest UK I am responsible for providing guidance, focus & inspiration to a team of Area Managers, Cluster Managers and Specialist Cleaning Teams, ensuring they consistently deliver high quality cleaning operations to a Market Leading customer within the retail / food environment, at approx: 125 customer premises throughout the South Coast, Home Counties North, Home Counties South, South Wales and South West England.



Integrated Cleaning Management

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Regional Compliance Manager

  • Jun 2011 - May 2015

  Responsibility for approx. £7million p.a. turnover within a £16million contract to provide high quality cleaning services to a Major High Street Retail / Food provider. I directly lead a number of field based Area Managers and Area Supervisors, ensuring that all client premises within my Region achieve monthly audit passes for cleaning standards (including Food Safety Audits) whilst ensuring my team are managing all costs / budgets / staff productivity effectively within agreed limits. I audit all company administration / due diligence documents held on customer premises to ensure compliance to H&S and Food Safety standards. I am also responsible for ensuring my management team deliver all required staff recruitment & training, COSHH, Risk Assessments etc… to their teams and that all records / documentation are up to date & current. I produce monthly reports for my employer to provide updates on my Region. I excel at building relationships with all stakeholders & I also attend monthly meetings with my clients’ senior staff to provide / receive feedback, review contractual specifications / Commercial needs, discuss business initiatives, plan operational support during building developments etc… My geographical region of responsibility is: Dorset, Devon, Cornwall, Somerset, Gloucestershire, Shropshire, Worcestershire, Wiltshire, Oxfordshire & all of South Wales.



OCS Group UK

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Account Manager

  • Oct 2010 - Jul 2011

  Approached and re-employed by my previous employer to stabilise / develop an “at risk” account for the business. I was responsible for re-developing / enhancing weakened client relations in the short-term and building a culture of trust in order to increase / grow service provision to the client in the longer-term. This proved very successful and resulted in the business winning the contract for a further 3 year period, with increased margin for my employer. Responsibility for: Providing guidance, direction & inspiration to a team of Cluster Managers who were tasked with the day to day Operational Management of Housekeeping Teams (Cleaning) for a major hotel brand at a number of their premises. I oversaw the input of wages for all hourly paid staff under my teams control and ensured they efficiently managed a number of budgets (wage, consumable & materials) to support the running of the day to day cleaning /porterage operation, to increase profitability. I was responsible for collating data & then the production of Wage & Guest Room Reports & Analysis in order to effectively invoice our client on a monthly basis. I was also responsible for chairing meetings with the clients Site & Regional Management representatives at agreed frequencies and produce detailed minutes / action plans for each meeting. Geographical Area of Responsibility: South Wales, South Devon, Avon / Sth Glos, BaNES, Wiltshire & Thames Valley.



Currently unemployed due to redundancy

• Unemployed

  • Jul 2010 - Sep 2010

  Made redundant by my employer of over 24 years, at the end of June 2010. I am currently looking for permanent employment in the Bristol area. I am an experienced SAP User (CRM, PS & Master Data) who also has many years front line Operational Management experience in the Service Industry. I am extremely ambitious and am always seeking new learning opportunities and challenges. If you think my experience & skills (please see my employment profile) can help you / your organisation... please feel free to contact me.



OCS Group UK

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Master Data Manager

  • May 2009 - Jul 2010

  Responsibility for: Meeting / Communicating with Business representatives to collate Master Data requirements for individual customers, once collected I am responsible for ensuring that the Integrity of the data is maintained. I ensure our current “back of house” databases are utilising the correct Master Data as part of our customer accounts, thus ensuring that (where possible) Master Data is consolidated and therefore easily maintained. I also provide the Business Community with detailed spreadsheets that show all of the accounts we hold with a particular customer across all of our databases, this provides ease of reference to all parties during Customer Account reviews.

• SAP Business Analyst

  • Jul 2007 - May 2009

  Responsibility for: Successful SAP Implementation of a Contract Mobilisation solution for my employer. I was responsible for the production and maintenance of all SAP Contract Mobilisation related documentation for OCS, worked alongside Software Application Analysts / Consultants through testing phases of the solution, identified and implemented improvements where necessary to ensure a successful system “Go-Live”. Post “Go-Live” I was also providing front line support / training to End Users within the business environment and assisting with Cleansing & Integrity of Customer Master Data.

• Regional Operations Manager

  • Feb 2003 - Jun 2007

  Responsibility for: approx £5 million p.a. turnover, increasing profitability and ensuring continued reduction to customer churn in the Bristol / South West Region, working closely with other group company’s to increase service density to existing customers, had direct responsibility for a team of Operational Service / Site managers and the back of house activities of the Branch administration, ensuring that all company policies and procedures were adhered too to comply with Health and Safety regulations, safe working practices and ISO / BSI and IIP accreditation. I was also the single point of contact for a number of Multi-Service key accounts within the Bristol Region. I also carried out quotations to assist the local Business Development team as necessary.