Marketing and PR Assistant

• Apr 2023 - Present

Community Specialist

• May 2022 - Apr 2023

Helped build a community for developers to anonymously share their experience and help others make better career choices. Helped build a community for developers to anonymously share their experience and help others make better career choices.

Operations Manager

• Nov 2021 - May 2022

Was in charge of managing and overseeing the operations team Participated in planning and structuring yearly goals Established quality assurance protocols Audited current and proposed improvements to processes to achieve smoother operations

Assistant Operations Manager

• May 2021 - Nov 2021

Managed a team of project managers in person and remote Assisted the Director of Operations in day-to-day business operations Participated in full-cycle recruitment Established and implemented onboarding and employee training processes Trained and managed a remote team, as a part of business expansion Conducted biannual performance reviews with defined career paths Created detailed reports on employee performance and project progress

Client Case Manager

• Sep 2020 - May 2021

Served as the lead point of contact for clients Handled and coordinated client projects to ensure timely and successful delivery Communicated with external stakeholders Prepared and delivered reports

Customer Service Representative

• Nov 2019 - Mar 2020

Handled a high volume of'technical inquiries and complaints, provided appropriate and timely solutions and alternatives Regularly followed up to ensure satisfaction Kept up to date with product improvements and the market changes Handled a high volume of'technical inquiries and complaints, provided appropriate and timely solutions and alternatives Regularly followed up to ensure satisfaction Kept up to date with product improvements and the market changes

Vice President Operations (Outgoing Exchange)

• Feb 2019 - Feb 2020

Part of the Executive Board as one of Vice Presidents of Local Committee Metropolitan (AIESEC Serbia) Managed a team of 12 people Created yearly strategies and plans for the local market Established partnerships with international entities Ensured high-quality customer experience Participated in creating marketing campaigns for 3 products Organized and participated in collaborative events and panels with other student organizations Developed detailed internal processes

Team Leader of Marketing and Public Relations

• Sep 2018 - Feb 2019

Managed a team of 4 people Created and managed social media campaigns (Facebook and Instagram) Organized promotional events Communicated with existing and potential media partners Designed and created content for internal and external communication channels Drafted and presented monthly marketing reports

Team Member of Outgoing Exchange

• Feb 2018 - Sep 2018

Built online and offline communities Outreach to interested students Provided support with applications for volunteering and work opportunities Reviewed and offered support with CV creation Managed exchange participants to ensure satisfaction with the program Coordinated with international teams to ensure a high-quality experience for exchange participants Participated in event organization Held personal assessment meetings with exchange participants to review their… Show more Built online and offline communities Outreach to interested students Provided support with applications for volunteering and work opportunities Reviewed and offered support with CV creation Managed exchange participants to ensure satisfaction with the program Coordinated with international teams to ensure a high-quality experience for exchange participants Participated in event organization Held personal assessment meetings with exchange participants to review their experience and ensure high NPS

English Tutor

• Jan 2015 - Feb 2019

Provided one-on-one personalized English language tutoring to people of all ages. Focused on teaching conversational and business English and improving my students' fluency. Taught specialized, high-intensity classes to students preparing for IELTS and TOEFL exams. Encouraged and followed students' progress. Ensured great satisfaction with my students and gained regulars. Provided one-on-one personalized English language tutoring to people of all ages. Focused on teaching conversational and business English and improving my students' fluency. Taught specialized, high-intensity classes to students preparing for IELTS and TOEFL exams. Encouraged and followed students' progress. Ensured great satisfaction with my students and gained regulars.