Sofiia Shabanska

Kids club supervisor at InterContinental Maldives Maamunagau Resort
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Contact Information
us****@****om
(386) 825-5501
Location
Malé, Maldives, MV

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Credentials

  • Project Management 101
    PMCLUB
    Jul, 2023
    - Nov, 2024
  • Conflict management
    Udemy
    Feb, 2023
    - Nov, 2024
  • Management of the tourism industry
    National open university intuit
    Apr, 2022
    - Nov, 2024

Experience

  • InterContinental Maldives Maamunagau Resort
    • Maldives
    • Hospitality
    • 100 - 200 Employee
    • Kids club supervisor
      • Nov 2022 - Present

      * Manage inventory and costs of the department * Develop positive working relationships with all departments * Perform duties of staff positions as need * Kids club Administration * Carry out management duties as interviewing, training, supervising, counseling, scheduling and evaluating departments staff * Create and deliver a daytime/evening activity programme for babies and children aged from 4y.o.– 12y.o. * Support the Spa& Recreation Manager decisions throughout the season * Assist with disciplinary administrative tasks * Organise and host social events, deliver briefings and positively interact with guests at all times * Train, motivate and appraise the children’s club team to ensure the highest levels of service, and coordinate and deliver a training programme assuming responsibility for the development of the children’s club team Show less

  • Mini Kids Event
    • Анталия, Турция
    • Chief of kids show group
      • May 2022 - Jan 2023

      -hire and train new employees -organization the work process -contact with managers in all hotels -caring about costumes and materials -procurement of materials -daily and evening show program -assist with organization of company functions and events -contribute to a positive team environment -decide on reward and promotion based on performance -hire and train new employees -organization the work process -contact with managers in all hotels -caring about costumes and materials -procurement of materials -daily and evening show program -assist with organization of company functions and events -contribute to a positive team environment -decide on reward and promotion based on performance

  • Hotel Continent
    • Николаев, Николаевская область, Украина
    • Front Desk Receptionist
      • Oct 2020 - Jan 2023

      -meeting and greeting clients -handling queries and complaints via phone, mail and general correspondence -sorting and distributing mail -maintain visitor register. Managing scheduling meetings and booking rooms -take payment for guests accommodation -inform guests of the hotel’s procedures and policies and provide emergency information -oversee check-in and check-out procedures -meeting and greeting clients -handling queries and complaints via phone, mail and general correspondence -sorting and distributing mail -maintain visitor register. Managing scheduling meetings and booking rooms -take payment for guests accommodation -inform guests of the hotel’s procedures and policies and provide emergency information -oversee check-in and check-out procedures

  • Gloria Hotels & Resorts
    • Türkiye
    • Hospitality
    • 200 - 300 Employee
    • Kids club chief assistant
      • May 2015 - Jan 2023

      * daily& evening program *training for new attendants *creating of weekly activity calendar *guest contact *caring of the kids *babysitting *weekly schedule hours for team *microphone on the stage * daily& evening program *training for new attendants *creating of weekly activity calendar *guest contact *caring of the kids *babysitting *weekly schedule hours for team *microphone on the stage

Education

  • Study center “Your Succes”
    Conflictology
    2020 -
  • Mykolayiv National Agrarian University
    Bachelor of engineer-teacher, Professional training
    2010 -

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