Experience

Bridge Legal

• United States
• Software Development
• 1 - 100 Employee

• Case Manager

  • Jan 2023 - Present

  Manage 50-100 cases per day - varying from full mass tort intakes to verification and enriching of mass tort cases to pairing with the medical record's department to ensure a streamline process.

• Intake Team Lead

  • Sep 2022 - Jan 2023

  • Monitor KPIs and coach team members to raise metrics• Monitor recorded and live calls to ensure quality and efficiency, coaching where necessary• Goal setting based on KPIs and other factors• Weekly tracking and approval of hours for 1099 employees• Continued education on new torts and criteria• Assist in creating and updating LMS training courses and FAQ tool• Trained 3+ new hire groups and tasked with training Spanish speaking reps• Point of contact for all intake specialists Show less

• Intake Specialist

  • Jul 2022 - Sep 2022

  • Exceptional customer service and distribution of legal information• Exceeding metrics while maintaining teamwork culture and environment• Translated documents into Spanish and aligned Spanish QC with QC manager



Theta Phi Alpha

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Vice President

  • Jan 2021 - Feb 2022

  • Manage event excuses for members • Create contracts for members meeting special circumstances • Hold chapter-wide elections for standards board members • Conduct standards board meetings for members who have violated sorority Bylaws and Standards • Interpret Bylaws and Standards at standards board meetings • Work with President on additional duties, including upgrading chapter activities and corresponding paperwork • Manage event excuses for members • Create contracts for members meeting special circumstances • Hold chapter-wide elections for standards board members • Conduct standards board meetings for members who have violated sorority Bylaws and Standards • Interpret Bylaws and Standards at standards board meetings • Work with President on additional duties, including upgrading chapter activities and corresponding paperwork



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• HR Intern

  • May 2021 - Aug 2021

  Tasked with 5 projects related to simplification of systems, digital feasibility and legality of systems and improving equality and inclusion efforts at the Lima, Ohio plant. Tasked with 5 projects related to simplification of systems, digital feasibility and legality of systems and improving equality and inclusion efforts at the Lima, Ohio plant.