Sofia Solnichkova
Customer Support Team Lead at BLEND Localization- Claim this Profile
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Bio
Bohdan Kostyrko
Hey folks, I am thrilled to write this LinkedIn recommendation for Sofia, our highly accomplished team leader with extensive experience in the field of localization at BLEND. Obviously, everyone is in our team would agree that Sofia's expertise in localization is unparalleled. As a knowledge base manager, she has demonstrated an exceptional ability to navigate the intricacies of our industry. Sofia's in-depth knowledge enables her to solve almost any problem that arises, always pinpointing the root cause and effectively addressing the issue. One of Sophia's greatest strengths is her leadership prowess. As our team leader, she inspires and motivates us to achieve our best. What truly sets Sophia apart is her ability to stay in touch with company management and act as a bridge between the team and higher levels of decision-making. She consistently keeps herself informed about organizational objectives, ensuring that our team's efforts align with the company's vision. Sophia's dedication, knowledge, and leadership have been instrumental in our team's achievements. It is with great pleasure that I recommend Sofia for any leadership role. Her skills, experience, and passion will undoubtedly contribute to the growth and success of any team or organization she becomes a part of. Many thanks, Bohdan Client Operations BLEND
Bohdan Kostyrko
Hey folks, I am thrilled to write this LinkedIn recommendation for Sofia, our highly accomplished team leader with extensive experience in the field of localization at BLEND. Obviously, everyone is in our team would agree that Sofia's expertise in localization is unparalleled. As a knowledge base manager, she has demonstrated an exceptional ability to navigate the intricacies of our industry. Sofia's in-depth knowledge enables her to solve almost any problem that arises, always pinpointing the root cause and effectively addressing the issue. One of Sophia's greatest strengths is her leadership prowess. As our team leader, she inspires and motivates us to achieve our best. What truly sets Sophia apart is her ability to stay in touch with company management and act as a bridge between the team and higher levels of decision-making. She consistently keeps herself informed about organizational objectives, ensuring that our team's efforts align with the company's vision. Sophia's dedication, knowledge, and leadership have been instrumental in our team's achievements. It is with great pleasure that I recommend Sofia for any leadership role. Her skills, experience, and passion will undoubtedly contribute to the growth and success of any team or organization she becomes a part of. Many thanks, Bohdan Client Operations BLEND
Bohdan Kostyrko
Hey folks, I am thrilled to write this LinkedIn recommendation for Sofia, our highly accomplished team leader with extensive experience in the field of localization at BLEND. Obviously, everyone is in our team would agree that Sofia's expertise in localization is unparalleled. As a knowledge base manager, she has demonstrated an exceptional ability to navigate the intricacies of our industry. Sofia's in-depth knowledge enables her to solve almost any problem that arises, always pinpointing the root cause and effectively addressing the issue. One of Sophia's greatest strengths is her leadership prowess. As our team leader, she inspires and motivates us to achieve our best. What truly sets Sophia apart is her ability to stay in touch with company management and act as a bridge between the team and higher levels of decision-making. She consistently keeps herself informed about organizational objectives, ensuring that our team's efforts align with the company's vision. Sophia's dedication, knowledge, and leadership have been instrumental in our team's achievements. It is with great pleasure that I recommend Sofia for any leadership role. Her skills, experience, and passion will undoubtedly contribute to the growth and success of any team or organization she becomes a part of. Many thanks, Bohdan Client Operations BLEND
Bohdan Kostyrko
Hey folks, I am thrilled to write this LinkedIn recommendation for Sofia, our highly accomplished team leader with extensive experience in the field of localization at BLEND. Obviously, everyone is in our team would agree that Sofia's expertise in localization is unparalleled. As a knowledge base manager, she has demonstrated an exceptional ability to navigate the intricacies of our industry. Sofia's in-depth knowledge enables her to solve almost any problem that arises, always pinpointing the root cause and effectively addressing the issue. One of Sophia's greatest strengths is her leadership prowess. As our team leader, she inspires and motivates us to achieve our best. What truly sets Sophia apart is her ability to stay in touch with company management and act as a bridge between the team and higher levels of decision-making. She consistently keeps herself informed about organizational objectives, ensuring that our team's efforts align with the company's vision. Sophia's dedication, knowledge, and leadership have been instrumental in our team's achievements. It is with great pleasure that I recommend Sofia for any leadership role. Her skills, experience, and passion will undoubtedly contribute to the growth and success of any team or organization she becomes a part of. Many thanks, Bohdan Client Operations BLEND
Credentials
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edX Verified Certificate for Knowledge Management and Big Data in Business
edXMar, 2023- Nov, 2024 -
Programming in HTML5 with JavaScript and CSS3
Lemon.SchoolMay, 2022- Nov, 2024
Experience
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BLEND Localization
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Israel
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Translation and Localization
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100 - 200 Employee
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Customer Support Team Lead
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Mar 2023 - Present
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Knowledge Manager Lead
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Jan 2023 - Present
- Responsible for all knowledge activities in the company, external HelpCenter and internal wiki, including documentation, training and content management.- Conducted a knowledge audit of external and internal wikis. - Develop standards and templates for internal knowledge documentation.- Promoting knowledge sharing culture via different activities and incentives. Initiated communities of practice, knowledge digest, knowledge contest.- Advocate of the Knowledge-centered support; created flows and guides for CSR team to effectively update, create and share knowledge.- Implemented active collaboration with SMEs across multiple teams to develop and support new and existing KM platforms, products, features, and services.- Implemented KM KPIs aligned with organizational goals, analytic reports and dashboards to track and measure progress. Show less
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Knowledge Manager
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Oct 2020 - Mar 2023
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One Hour Translation
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100 - 200 Employee
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Team Supervisor
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Jan 2019 - Oct 2020
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Shift Manager
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May 2018 - Oct 2020
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Customer Support Specialist
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Feb 2017 - May 2018
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Event Coordinator
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Feb 2015 - Jan 2017
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Communications Manager
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May 2014 - Oct 2016
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Education
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National Aviation University
Master's degree, Aviation electrical systems and aircraft navigation systems -
National Aviation University
Bachelor of Engineering - BE, Avionics Maintenance Technology/Technician