Sofia Muñoz
Data Analyst at Nodel- Claim this Profile
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Ingles Native or bilingual proficiency
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Francés Elementary proficiency
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Español Native or bilingual proficiency
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Coreano Professional working proficiency
Topline Score
Bio
Credentials
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Organizational Leadership
Northwestern UniversityOct, 2022- Oct, 2024 -
Sprinklr Location Analyst Pro
SprinklrMar, 2022- Oct, 2024 -
Sprinklr Product Analyst Pro
SprinklrMar, 2022- Oct, 2024 -
Sprinklr Research Analyst Pro
SprinklrMar, 2022- Oct, 2024 -
Data-driven Decision M
PwCFeb, 2021- Oct, 2024 -
Introduction to Data Analysis using Excel
Rice UniversityJan, 2021- Oct, 2024 -
Introduction to marketing
University of Pennsylvania - The Lauder InstituteJan, 2021- Oct, 2024 -
Fundamentals of digital marketing
Google -
Global Marketing Research and Analytics
Udemy -
Making Sense of the News: News Literacy Lessons for Digital Citizens
The University of Hong Kong -
Social Marketing Specialization
Northwestern University
Experience
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Nodel
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Information Technology & Services
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1 - 100 Employee
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Data Analyst
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Jan 2021 - Dec 2022
Explore, organize and analize data related to market research for international industries. Data Interpretation mainly in Spanish, English and Korean language. Perform analysis to asses the quality of the data and determine the meaning of the data. Use of sprinklr to monitor and interact with customers and prospects over all digital channels, including social media, review sites and messaging channels. Collaborate with engineers, and organizational leaders to identify opportunities for process improvements and recommend system modifications. Show less
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Customer Service in Travel and Tourism
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2020 - 2020
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor. Performed troubleshooting and routine maintenance to keep equipment in optimal working condition. Engaged Safety devices and monitored attractions during operation to reduce safety risks. Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor. Performed troubleshooting and routine maintenance to keep equipment in optimal working condition. Engaged Safety devices and monitored attractions during operation to reduce safety risks.
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Golden Donuts I
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1 - 100 Employee
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Food and Beverage Customer Service
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2020 - 2020
Resolved Customer situations about the product. Sales. Resolved Customer situations about the product. Sales.
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Escuela Superior Politécnica del Litoral
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Ecuador
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Higher Education
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500 - 600 Employee
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Analyst Assistant of Entailment Projects-Centro de Promoción y Empleo ESPOL
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2019 - 2019
Contribution to the creation of the benefits program for the Alumni. Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys. Updated database by researching information from current students and alumni. Organized job fairs and entrepreneurship fairs with different companies in the city. Developed team communications and information for meetings. Worked with the students to understand their needs and provide a better relationship with the university Show less
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Front Desk Receptionist
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Jan 2015 - Dec 2015
Performed data entry of guest's information. Provided administrative support. Event Planning Performed data entry of guest's information. Provided administrative support. Event Planning
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Education
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2015 - 2020
Escuela Superior Politécnica del Litoral
Bachelor's degree, Tourism -
2019 -
King Sejong Institute 누리세종학당
Korean Language -
2017 -
순천향대학교
Community
