Director of Product, Trips

• Jul 2023 - Present

Program Manager, Trips

• Aug 2021 - Jul 2023

- Reporting to the General Manager of Experiences, manage a regionally diverse portfolio of small-group, domestic and international trips.- Responsible for the design, development, management and execution of trips, including destination and programming research, managing vendor/partner relationships, budgets and trip-level financial reporting and quality assurance.

Project Manager

• Jun 2020 - Present

- Oversee management of multiple projects and programs including scope development, deliverables, required resources, work plans, budgets, and scheduling. - Oversee management of multiple projects and programs including scope development, deliverables, required resources, work plans, budgets, and scheduling.

Associate Director, Private Travel

• Mar 2019 - Apr 2020

- Reporting to the VP of Commercial, led and mentored a team of 20+ sales specialists (local and remote) in selling and building private/custom itineraries while driving the sales growth/profitability and brand development strategy for the Private Travel division of the Inside Sales team at G Adventures.- Launched new “TailorMade '' product line (fully custom/bespoke departures); drove an agile cross-functional launch team in identifying target customer, market competitive dynamics, tech needs, go to market strategy, and sales/product positioning; achieved over $2.5million USD in sales in its first year post launch. Show less

Product Manager

• May 2016 - Mar 2019

- Responsible for the profitable development and management of a portfolio of 200+ travel products. - Ensured travel product met company expectations of growth, customer satisfaction and profitability through collaborative innovation, effective design and proactive enhancement of itineraries.- Moved itineraries through the product roadmap by owning research, ideation/innovation design, scoping, development, maintenance, enhancement and communication of changes to current/new product opportunities. Show less

Country Director

• Sep 2014 - May 2016

- Responsible for the product lifecycle of adventure travel itineraries in 10+ regions, including operational and logistical management. - Led and mentored remote regional tour leaders and local in-destination regional operations teams. - Conducted competitive market research, collaborated cross-functionally with DMCs to build new itineraries in new destinations; marketing launch to market strategy and destination training to sales teams to deliver best client experience. - Responsible for the product lifecycle of adventure travel itineraries in 10+ regions, including operational and logistical management. - Led and mentored remote regional tour leaders and local in-destination regional operations teams. - Conducted competitive market research, collaborated cross-functionally with DMCs to build new itineraries in new destinations; marketing launch to market strategy and destination training to sales teams to deliver best client experience.

Senior Sales Specialist

• Sep 2012 - Aug 2014

- Responsible for building custom travel itineraries for both direct clients and travel agents. - With a sales target of $100k/month, exceeded expectations by selling over $1.3 million within the first year. - Engaged and nourished client/agent relationships throughout the sales and trip planning cycle including: research, customization, closing the sale, invoicing, managing booking operations and post-trip follow up. - Responsible for building custom travel itineraries for both direct clients and travel agents. - With a sales target of $100k/month, exceeded expectations by selling over $1.3 million within the first year. - Engaged and nourished client/agent relationships throughout the sales and trip planning cycle including: research, customization, closing the sale, invoicing, managing booking operations and post-trip follow up.

Trip Planner

• Mar 2011 - Aug 2012

- Researched and designed complex luxury custom and innovative travel itineraries with a focus on high end/luxury active experiences including cycling and hiking. - Accountable for the retention of a high-net worth client/account portfolio as well as growth of new client base. Retention rate within 80% in the first year. - Cross-functional teamwork with Operations, Guide Management and Finance to ensure the execution of designed itineraries included the correct guides, operated on budget and followed the designed travel itinerary. Show less

Trip Operations Manager

• Sep 2009 - Feb 2011

- Responsible for the logistical arrangements of over 30+ trips annually including hotel, transfer and operational arrangements.- Supervised a team of 20+ remote independent contractors and guides providing 24/7 trip support during pre, on-trip and post trip process. - Accountable for all supplier contract negotiations, including hotels, transport and activity vendors and conducted on-site inspections globally as required.

Hotel Coordinator

• Feb 2006 - Aug 2009

- Managed working relationships with over hundreds of luxury hotel partners and tour operators. - Communicated day to day options, reservations, cancellations and room releases. - Negotiated annual hotel contract rates and terms and prepared contracts.