Experience

EIC EDUCATION
• Education Management
• 1 - 100 Employee
• Deputy Marketing Manager

  • Sep 2021 - Present


UVIC

• United Kingdom
• Education Management
• 1 - 100 Employee

• Senior Education Consultant

  • Sep 2019 - Present

  • To meet monthly revenue and education service contract sales target assigned by the sales manager, to be the best revenue for new staff. • Answering inquiries from potential student clients and make sales of UVIC education application service and student visa service. Conduct the one-to-one consultation with student clients; provide quality advice to assist clients with their university/college/school/professional courses application. • Attend in-house training sessions and help to train new staff people in the team if necessary. Show less



EF英孚教育

• Senior Sales consultant

  • Oct 2016 - Aug 2018

  • Promote and sell language travel products through direct customer contact, contributed nearly 150 students to join the summer or winter camps, to be China Top 3 in 2017.• Represent EF both on the phone and in person - at fairs and info meetings. and build good relationship with 5 international schools and Shanxi province government education department, got more valuable leads from them.• Drive students and parents’ satisfaction with best in tours services and relationship management, achieved excellent customer service and proactively respond to client queries, got NPS 95. Course Leader(Feb.2018)• Cooperate with American local leader. Do research about different activities and plan our stay and the activity chart together with local staff. Participate in different group meetings with other staff at the destination. Their comment is “Wonderful Sofia”.• Be available for my students 24/7. There may be situations where I have to make quick decisions as a leader. Make sure our students enjoy this trip. I was named BEST COURSE LEADER, and help this group reached NPS100. Show less

• Sales team leader

  • Dec 2011 - Aug 2018

  • Assign daily tasks for the sales team (5 team members) and leading them to achieve sales target. (average my team hit £200,000 per month)• Responsible for sales training, and building a professional sales team, my team have 3 top sellers in North of China.• Dealing with and resolving customer complaints, especially those issues relating to potential refunds, and help save more than 35% refund back. Senior Course Consultant(Dec.2011-Oct.2015)• Selling EF’s English training courses, keep personal average month hit £40,000-£50,000 record, reached closed rate 20%-25%.• Provide students with effective study plans to enable them to achieve their English learning goals and gained good feedback from students and got more ref leads.• Cooperate with customer service and academic departments to ensure the provision of high quality customer care and maintain high levels of customer satisfaction. I was named BEST SELLER. Show less



智立方

• China
• Business Consulting and Services
• 1 - 100 Employee

• Senior Account Executive

  • Jul 2009 - Nov 2011

  • Dealing with YILI program customer correspondence effectively and efficiently to provide high levels of customer service and satisfaction, NPS95. • Developing and maintaining good relationships with media. • Collection and analysis of client and competitor information. • Dealing with YILI program customer correspondence effectively and efficiently to provide high levels of customer service and satisfaction, NPS95. • Developing and maintaining good relationships with media. • Collection and analysis of client and competitor information.