Realtor

• May 2023 - Present

Realtor

• Jan 2021 - Present

Project Coordinator & Quality Initiative Specialist

• Mar 2016 - Mar 2019

Member Services Representative

• Jan 2015 - Mar 2016

Customer Relations Associate

• Sep 2014 - Jan 2015

➢ Maintain company effectiveness by accurately inputting diagnostic study referrals, receiving authorization from insurance clients and scheduling radiology appointments within 3 business days. ➢ Sustain company efficiency by staying after hours to make sure all patients were contacted for scheduling ➢ Increase appointment goals by scheduling over 20 patients for radiology appointments per day ➢ Translate, screen and schedule Spanish speaking patients ➢ Update and respond to emails… Show more ➢ Maintain company effectiveness by accurately inputting diagnostic study referrals, receiving authorization from insurance clients and scheduling radiology appointments within 3 business days. ➢ Sustain company efficiency by staying after hours to make sure all patients were contacted for scheduling ➢ Increase appointment goals by scheduling over 20 patients for radiology appointments per day ➢ Translate, screen and schedule Spanish speaking patients ➢ Update and respond to emails and voicemail requests from insurance clients in a timely manner ➢ Answer and redirect incoming phone calls ➢ Furnish, scan and e-mail reports for claim managers and treating physicians ➢ Familiar with diagnostic studies, procedures and screening questions ➢ Understand the radiology market from the expertise of the radiologist to the type of equipment used. ➢ Data entry Show less ➢ Maintain company effectiveness by accurately inputting diagnostic study referrals, receiving authorization from insurance clients and scheduling radiology appointments within 3 business days. ➢ Sustain company efficiency by staying after hours to make sure all patients were contacted for scheduling ➢ Increase appointment goals by scheduling over 20 patients for radiology appointments per day ➢ Translate, screen and schedule Spanish speaking patients ➢ Update and respond to emails… Show more ➢ Maintain company effectiveness by accurately inputting diagnostic study referrals, receiving authorization from insurance clients and scheduling radiology appointments within 3 business days. ➢ Sustain company efficiency by staying after hours to make sure all patients were contacted for scheduling ➢ Increase appointment goals by scheduling over 20 patients for radiology appointments per day ➢ Translate, screen and schedule Spanish speaking patients ➢ Update and respond to emails and voicemail requests from insurance clients in a timely manner ➢ Answer and redirect incoming phone calls ➢ Furnish, scan and e-mail reports for claim managers and treating physicians ➢ Familiar with diagnostic studies, procedures and screening questions ➢ Understand the radiology market from the expertise of the radiologist to the type of equipment used. ➢ Data entry Show less

Patient Safety Intern

• Feb 2014 - Sep 2014

➢ Improve hospital patient care by conducting patient satisfaction and patient care surveys ➢ Boost hospital productivity and efficiency by conducting job satisfaction surveys ➢ Implement change in job satisfaction by creating checklists and algorithms for each department ➢ Maintain implementation of change by conducting follow-up surveys ➢ Improve patient safety by creating, inputting and aggregating surveys and creating improvement graphs ➢ Assist in the conduction of… Show more ➢ Improve hospital patient care by conducting patient satisfaction and patient care surveys ➢ Boost hospital productivity and efficiency by conducting job satisfaction surveys ➢ Implement change in job satisfaction by creating checklists and algorithms for each department ➢ Maintain implementation of change by conducting follow-up surveys ➢ Improve patient safety by creating, inputting and aggregating surveys and creating improvement graphs ➢ Assist in the conduction of patient safety meetings by creating presentation slides on MS PowerPoint ➢ Reduce operating room delays and cancelations by documenting reasons for delays and cancelations and implementing change ➢ Translate surveys for Spanish speaking patients and assist in survey completion ➢ Use and navigate hospital software to make changes to medical records Show less ➢ Improve hospital patient care by conducting patient satisfaction and patient care surveys ➢ Boost hospital productivity and efficiency by conducting job satisfaction surveys ➢ Implement change in job satisfaction by creating checklists and algorithms for each department ➢ Maintain implementation of change by conducting follow-up surveys ➢ Improve patient safety by creating, inputting and aggregating surveys and creating improvement graphs ➢ Assist in the conduction of… Show more ➢ Improve hospital patient care by conducting patient satisfaction and patient care surveys ➢ Boost hospital productivity and efficiency by conducting job satisfaction surveys ➢ Implement change in job satisfaction by creating checklists and algorithms for each department ➢ Maintain implementation of change by conducting follow-up surveys ➢ Improve patient safety by creating, inputting and aggregating surveys and creating improvement graphs ➢ Assist in the conduction of patient safety meetings by creating presentation slides on MS PowerPoint ➢ Reduce operating room delays and cancelations by documenting reasons for delays and cancelations and implementing change ➢ Translate surveys for Spanish speaking patients and assist in survey completion ➢ Use and navigate hospital software to make changes to medical records Show less

Customer Service Representative

• Aug 2010 - Sep 2014

➢ Assist 15-20 customers daily with account changes and claims ➢ Maintain stability and efficiency of bank by assisting manager with operational tasks such as monthly audits and reports ➢ Improve quality of customer service by training new branch personnel on teller machine, customer service and product selling ➢ Analyze and approve transactions that require due diligence ➢ Maintain customer satisfaction by informing customers of new products and services ➢ Design and submit… Show more ➢ Assist 15-20 customers daily with account changes and claims ➢ Maintain stability and efficiency of bank by assisting manager with operational tasks such as monthly audits and reports ➢ Improve quality of customer service by training new branch personnel on teller machine, customer service and product selling ➢ Analyze and approve transactions that require due diligence ➢ Maintain customer satisfaction by informing customers of new products and services ➢ Design and submit sale and customer telemarketing reports daily and weekly using Microsoft Word and Excel ➢ Operate switchboards and telephones accurately while servicing customers with inquires Show less ➢ Assist 15-20 customers daily with account changes and claims ➢ Maintain stability and efficiency of bank by assisting manager with operational tasks such as monthly audits and reports ➢ Improve quality of customer service by training new branch personnel on teller machine, customer service and product selling ➢ Analyze and approve transactions that require due diligence ➢ Maintain customer satisfaction by informing customers of new products and services ➢ Design and submit… Show more ➢ Assist 15-20 customers daily with account changes and claims ➢ Maintain stability and efficiency of bank by assisting manager with operational tasks such as monthly audits and reports ➢ Improve quality of customer service by training new branch personnel on teller machine, customer service and product selling ➢ Analyze and approve transactions that require due diligence ➢ Maintain customer satisfaction by informing customers of new products and services ➢ Design and submit sale and customer telemarketing reports daily and weekly using Microsoft Word and Excel ➢ Operate switchboards and telephones accurately while servicing customers with inquires Show less

Teller

• Aug 2008 - Aug 2010

➢ Serviced over 30 customers daily ➢ Handled and secured over $100,000 in cash daily ➢ Increased customer volume by making telemarketing calls and selling products daily ➢ Followed bank policies and procedures by verifying customer information while making deposits and withdrawals ➢ Rewarded for excellent record after having zero differences for the year and being able to work and solve through problems independently ➢ Serviced over 30 customers daily ➢ Handled and secured over $100,000 in cash daily ➢ Increased customer volume by making telemarketing calls and selling products daily ➢ Followed bank policies and procedures by verifying customer information while making deposits and withdrawals ➢ Rewarded for excellent record after having zero differences for the year and being able to work and solve through problems independently