Sofia De Frutos Herrero
Quality & Success Program Manager at Placement International- Claim this Profile
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Italian Full professional proficiency
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Spanish Native or bilingual proficiency
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French Professional working proficiency
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English Full professional proficiency
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Portuguese Elementary proficiency
Topline Score
Bio
Jean-René le trocquer
Durant son stage, alors que l'hotel subissaient des changements importants( rachat de l'hôtel Radisson Blue par le groupe RIU), Mademoiselle Sofia De Frutos Herrero a prouvé chaque jour sa maturité, son sens de l'initiative, avec une attitude excellente, un sérieux rare chez une stagiaire. elle s'est avérée être aussi un élément fédérateur avec les autres stagiaires ainsi qu' avec les employés de l'hôtel. Sa bonne humeur, et son sens de l'humour, sont aussi des qualités que tous ont apprécié. Je recommande Mademoiselle Sofia De Frutos Herrero à ses futurs employeurs, elle saura être une excellente leader, quelque soit le service qu'on lui attribue.
Katerina Nemseff Villagran
Sofia is an exceptional person in every aspect and has great skills in customer service. Her constant positive attitude and energy motivate the rest of the people working with her. When it comes to managing, Sofia knows exactly how to handle each situation and how to address her coworkers in the most professional way. Congratulations Sofia for your excellent skills!
Jean-René le trocquer
Durant son stage, alors que l'hotel subissaient des changements importants( rachat de l'hôtel Radisson Blue par le groupe RIU), Mademoiselle Sofia De Frutos Herrero a prouvé chaque jour sa maturité, son sens de l'initiative, avec une attitude excellente, un sérieux rare chez une stagiaire. elle s'est avérée être aussi un élément fédérateur avec les autres stagiaires ainsi qu' avec les employés de l'hôtel. Sa bonne humeur, et son sens de l'humour, sont aussi des qualités que tous ont apprécié. Je recommande Mademoiselle Sofia De Frutos Herrero à ses futurs employeurs, elle saura être une excellente leader, quelque soit le service qu'on lui attribue.
Katerina Nemseff Villagran
Sofia is an exceptional person in every aspect and has great skills in customer service. Her constant positive attitude and energy motivate the rest of the people working with her. When it comes to managing, Sofia knows exactly how to handle each situation and how to address her coworkers in the most professional way. Congratulations Sofia for your excellent skills!
Jean-René le trocquer
Durant son stage, alors que l'hotel subissaient des changements importants( rachat de l'hôtel Radisson Blue par le groupe RIU), Mademoiselle Sofia De Frutos Herrero a prouvé chaque jour sa maturité, son sens de l'initiative, avec une attitude excellente, un sérieux rare chez une stagiaire. elle s'est avérée être aussi un élément fédérateur avec les autres stagiaires ainsi qu' avec les employés de l'hôtel. Sa bonne humeur, et son sens de l'humour, sont aussi des qualités que tous ont apprécié. Je recommande Mademoiselle Sofia De Frutos Herrero à ses futurs employeurs, elle saura être une excellente leader, quelque soit le service qu'on lui attribue.
Katerina Nemseff Villagran
Sofia is an exceptional person in every aspect and has great skills in customer service. Her constant positive attitude and energy motivate the rest of the people working with her. When it comes to managing, Sofia knows exactly how to handle each situation and how to address her coworkers in the most professional way. Congratulations Sofia for your excellent skills!
Jean-René le trocquer
Durant son stage, alors que l'hotel subissaient des changements importants( rachat de l'hôtel Radisson Blue par le groupe RIU), Mademoiselle Sofia De Frutos Herrero a prouvé chaque jour sa maturité, son sens de l'initiative, avec une attitude excellente, un sérieux rare chez une stagiaire. elle s'est avérée être aussi un élément fédérateur avec les autres stagiaires ainsi qu' avec les employés de l'hôtel. Sa bonne humeur, et son sens de l'humour, sont aussi des qualités que tous ont apprécié. Je recommande Mademoiselle Sofia De Frutos Herrero à ses futurs employeurs, elle saura être une excellente leader, quelque soit le service qu'on lui attribue.
Katerina Nemseff Villagran
Sofia is an exceptional person in every aspect and has great skills in customer service. Her constant positive attitude and energy motivate the rest of the people working with her. When it comes to managing, Sofia knows exactly how to handle each situation and how to address her coworkers in the most professional way. Congratulations Sofia for your excellent skills!
Credentials
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Food Handler's License
Control de Calidad, APPCC y Formacion BIO9000Oct, 2013- Nov, 2024
Experience
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Placement International
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Switzerland
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Hospitality
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1 - 100 Employee
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Quality & Success Program Manager
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Mar 2022 - Present
CRM implementation to improve quality of services: Hubspot Developed automatization processes Talent Recruitment for Luxury Hospitality Companies in the US Talent Training & Development Manager In Country Support Manager Ensuring partner’s success and improvement of services CRM implementation to improve quality of services: Hubspot Developed automatization processes Talent Recruitment for Luxury Hospitality Companies in the US Talent Training & Development Manager In Country Support Manager Ensuring partner’s success and improvement of services
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The Madrid EDITION
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Spain
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Hospitality
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100 - 200 Employee
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Guest Experience Manager
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Jan 2022 - Mar 2022
Opening Team Leading Call Center, Guest Relations, Concierge teams Opening Team Leading Call Center, Guest Relations, Concierge teams
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The Ritz-Carlton, South Beach
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United States
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Hospitality
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1 - 100 Employee
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Assistant Front Office Manager
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Dec 2019 - Dec 2021
Opening Team Acting Front Office Manager since June 2021 Hiring & Recruiting Training & Development Champion Increased Employee Satisfaction and Retention 89% (2021) Highest Intent to Recommend score for the Hotel History 76% (September 2021) Development and Implementation of Luxury Standards procedures for Front of the House Teams (Front Desk, Call Center, Bellman, Valet, Concierge, Guest Relations, Club Lounge) Payroll Departmental Purchasing & Cost Control Annual and Monthly Financial Reviews (Budget, EP&L) Housekeeping Manager shifts coverage Show less
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W South Beach
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Hospitality
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1 - 100 Employee
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Welcome Desk Manager
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Jan 2019 - Dec 2019
Manager on Duty-Overnight Hotel Manager-Leading Front of the House operations in day to day basis-Reviewing procedures and corporate projects with Room Division leaders to enhance our operations and customer service-Leading and organizing new on-boarding program for new hires
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Welcome Desk Supervisor
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Aug 2018 - Dec 2018
Supervising Front of the House operationAssisting Hotel Night ManagerEnsuring team members complete daily tasks properly and in a timely matterTalent Coach (Trainings, introducing new talents to the team)Responsible for department's inventory Marriott Integration - transitioning Starwood to Marriott Property Management System
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Welcome Desk Agent
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Sep 2017 - Aug 2018
- Rooms Controller Training- Room Readiness Project- Leader and responsible for all the metrics compliance and maximization (Starwood Preferred Guest & Make a Green Choice Enrollments, Upgrades, Connection Cards / WOW Moments)
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The Ritz-Carlton, South Beach
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United States
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Hospitality
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1 - 100 Employee
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Guest Services Representative
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Jan 2017 - Dec 2017
-Front Desk Agent - Shift Leader -Call Center Agent -Night Auditor Hotel Closing Team -Front Desk Agent - Shift Leader -Call Center Agent -Night Auditor Hotel Closing Team
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JW Marriott Grosvenor House London
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United Kingdom
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Hospitality
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100 - 200 Employee
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Housekeeping Supervisor/Coordinator
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Jul 2015 - Jan 2016
Daily responsible of Hotel room's standards of cleanliness, delegation of tasks among team, supervision of VIPs' rooms and amenities. Communication with other departments, preparing daily reports of the Housekeeping department, scheduling staff, organization of daily tasks. Daily responsible of Hotel room's standards of cleanliness, delegation of tasks among team, supervision of VIPs' rooms and amenities. Communication with other departments, preparing daily reports of the Housekeeping department, scheduling staff, organization of daily tasks.
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RIU Hotels & Resorts
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Spain
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Hospitality
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700 & Above Employee
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Spa Receptionist Trainee
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May 2014 - Jun 2014
Riu Palace Saint Martin Managing reservations, supervision of Spa facilities and Fitness center, hosting guests, and preparing monthly reports. Riu Palace Saint Martin Managing reservations, supervision of Spa facilities and Fitness center, hosting guests, and preparing monthly reports.
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Radisson Blu
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Belgium
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Hospitality
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700 & Above Employee
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F&B Cross Trainee
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Jan 2014 - May 2014
KITCHEN: Preparing daily mis-en-place for F&B outlets. Responsible for beach bar’s service, participated in events with kitchen banquets team. Serving at staff canteen, BAR & SERVICE: Bar tender in all outlets, and events. Beach bar and catering server. KITCHEN: Preparing daily mis-en-place for F&B outlets. Responsible for beach bar’s service, participated in events with kitchen banquets team. Serving at staff canteen, BAR & SERVICE: Bar tender in all outlets, and events. Beach bar and catering server.
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Education
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2023 - 2024
EAE Business School
Master in Human Resources Management and Talent Development, Human Resources Management/Personnel Administration, General -
2019 - 2019
Cornell University
Certificate in Leadership Essentials, Organizational Leadership -
2013 - 2017
Les Roches Marbella International School of Hotel Management
Bachelor of Business Administration in International Hotel Management - Minor in Resorts Management, Hospitality Administration/Management -
2007 - 2013
International school of Naples
High School Diploma
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