Experience

Cadencia

• Accounting
• 1 - 100 Employee

• Director of Client Services

  • Mar 2023 - Present

  - Develop and implement effective onboarding processes to ensure clients achieve value from the company's services.- Build and maintain strong, long-lasting relationships with key clients.- Act as the main point of contact for escalated client issues and concerns- Work closely with sales and recruiting teams to identify opportunities for growth within existing client accounts.- Maintain a deep understanding of the company's services to effectively address client needs and provide guidance.- Continuously assess and improve client success processes, tools, and methodologies to enhance the overall customer experience.- Conduct regular business reviews with clients to assess their satisfaction, gather feedback, and identify opportunities for upselling or cross-selling. Show less

• Talent Acquisition Specialist

  • Jun 2021 - Mar 2023

  - Project Management for onboarding clients & candidates.- Interview with clients and potential clients.- Posting in different job boards open vacancies and follow-up- Interview process for the candidates.- Follow up with the clients after hiring someone to see how everything is going.- Coordinate the onboarding process for a new person

• Auxiliar ejecutivo

  • Feb 2021 - Feb 2022

  - Calendar Management.- Schedule Meetings with clients.- Creating itineraries & reservations.- Project Management- Set up access to different tools/apps.- Back-up information.- Upload Media on Youtube.- Upload information on the Website. - Support in the Onboarding / Offboarding process.- Support creating learning materials.- Support as translator in different meetings (English - Spanish)



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CPQ Support Team - Capabilities , Sales Operations

  • Dec 2017 - Jul 2019

  •Comunicación continua con usuarios y distribuidores de HPE a nivel mundial sobre el avance del proyecto, procesos, cambios, errores y soluciones. •Responsable de pruebas de calidad de análisis y solución de errores. •Monitoreo de mejoras y correcciones en herramientas de HPE. •Comunicación continua con usuarios y distribuidores de HPE a nivel mundial sobre el avance del proyecto, procesos, cambios, errores y soluciones. •Responsable de pruebas de calidad de análisis y solución de errores. •Monitoreo de mejoras y correcciones en herramientas de HPE.


Wipro
• India
• IT Services and IT Consulting
• 700 & Above Employee
• Logistics Coordinator / Quality Analyst

  • May 2017 - Nov 2017


Beauty Experience

• United States
• Consumer Services
• 1 - 100 Employee

• Digital Marketing Intern

  • Aug 2013 - Dec 2013

  *Diseño e implementación de estrategias de marketing digital de la empresa. *Análisis y seguimiento de redes sociales *Diseño e implementación de estrategias de marketing digital de la empresa. *Análisis y seguimiento de redes sociales