Sofia Belhaj

Customer Success Manager at Attraqt
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Contact Information
us****@****om
(386) 825-5501
Location
Paris, Île-de-France, France, FR
Languages
  • French Native or bilingual proficiency
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Professional working proficiency
  • Portugais Elementary proficiency
Skills

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Bio

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Credentials

  • Certification MOS
    Microsoft
    Nov, 2015
    - Sep, 2024
  • Google AdWords
    Google
    Apr, 2017
    - Sep, 2024
  • Google Analytics
    Google

Experience

  • Attraqt
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Success Manager
      • Feb 2022 - Present

      Attraqt powers exceptional shopping experiences for over 240 of the world’s leading retail brands. Attraqt’s core product, Fredhopper Discovery Platform, drives relevant and inspiring ecommerce experiences through personalization, search, recommendations, internationalization and Merchandising SaaS solutions. / My role consists in providing merchandising strategies and program management of projects and ensure full engagement from all touchpoints, assisting in identifying sales possibilities at existing customers, maintaining the relationship with our partners, upselling solutions and actively participating in presentations. Show less

  • Intersec Group
    • France
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Aug 2020 - Aug 2021

      Intersec is a software vendor enabling companies to derive value from big data, mobile data and location intelligence solutions. By leveraging a fast data platform, clients are empowered to achieve value-added outcomes - from allowing public authorities efficiently warn people in case of danger to helping telcos drive new sources of growth. / Responsible for developing customer relationships that promote retention and loyalty by increasing lifetime value of the customer and reducing churn in the EMEA region. / Audit and account management: ensure client satisfaction and retention through a tailored support and deliver a high quality of execution (business and technical needs, project management, team coordination, training ...) / Maximization of tools' adoption thanks to process optimization and elaboration of strategies adapted to clients' context / In charge of the expansion with the goal of increasing turnover of my portfolio with renewals, upsells, cross-sells ... Show less

  • Contentsquare
    • France
    • Software Development
    • 700 & Above Employee
    • Senior Business Developer
      • Nov 2017 - Oct 2019

      Contentsquare is a dynamic SaaS technology startup based in Paris seeing explosive growth following $600M in Series F funding in July of 2022, doubling their valuation to $5.6B. It offers a Digital Experience Analytics Platform helping brands to create better experiences online. I had the opportunity to define and develop the market by bringing the UX/UI to international digital teams within both Territory and Named accounts: / Generating new business opportunities: through customer telemarketing, follow-ups of events and marketing campaigns, cold calling and social selling / Detecting new projects: qualifying them and transforming them into opportunities / Finding the appropriate value proposition to arouse my prospects’ interest / Meeting and overstepping all monthly foreseen projects as well as the quota of lead generation Show less

  • Micropole
    • France
    • Information Technology & Services
    • 700 & Above Employee
    • External Communication Officer
      • Sep 2016 - Aug 2017

      Micropole is a consulting and engineering company, with bases in Europe and Asia, partnering its customers in Data Intelligence & Performance, Digital Experience, Data Governance & Architecture and Cloud & Security. Working closely with my manager, I took care of 2 major projects: the commercial launch of a new brand of the group and the improvement of the reputation of an existing subsidiary. / Content Management: production of the marketing and communication plan of two brands of Micropole Group, identification of topics on which to communicate and drawing up contents (press releases, videos, infographics ...) / Strategic analysis of the market / competition & formalization of a « SMART » strategy - defending and obtaining the necessary budget in front of the executive management / Taking part in the implementation of the communication plan: creation of the necessary tools, service providers' management (brochures, videos, goodies ...), creation and nurturing social media LinkedIn and Twitter, booth organization and animation at a trade show, regular reporting and ROI measurement Show less

Education

  • IPAG Business School
    Master, Digital Marketing & Communication
    2015 - 2017
  • Université Sorbonne Nouvelle - Paris 3
    Master, International Trade Negociation
    2011 - 2015
  • Lycée Louis Massignon
    High School, French A-Levels in Science (Physics & Chemistry)
    2011 -

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