Experience

IBEX GLOBAL SOLUTIONS PLC

• United States
• Computer Games
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2019 - Present

  As a customer service representative at Ibex Global, I work undercover for Walmart Grocery, delivering support to the customers over phone, email and chat channels. I provide issue resolution for customer concerns dealing with online purchases, incorrect billing, or late delivery. I follow up with customers through feedback to maintain relationship and satisfaction. As a customer service representative at Ibex Global, I work undercover for Walmart Grocery, delivering support to the customers over phone, email and chat channels. I provide issue resolution for customer concerns dealing with online purchases, incorrect billing, or late delivery. I follow up with customers through feedback to maintain relationship and satisfaction.



SBCC Cafeteria

• Store Cashier

  • Aug 2018 - Present



First Hotels

• Norway
• Hospitality
• 100 - 200 Employee

• Front Desk Receptionist

  • May 2019 - Sep 2019

  - Greet and register guests in a 65+ room hotel using a Rover terminal, memorizing faces and names to ensure excellent service throughout the guest stay- Balance daily $400- $1,000 in cash at the end of each shift to report accurate accounting of transactions- Confirmation of bookings and helping guests with bookings over phone, email, Booking.com, and in person, making sure no reservations overlap or full-booked - Greet and register guests in a 65+ room hotel using a Rover terminal, memorizing faces and names to ensure excellent service throughout the guest stay- Balance daily $400- $1,000 in cash at the end of each shift to report accurate accounting of transactions- Confirmation of bookings and helping guests with bookings over phone, email, Booking.com, and in person, making sure no reservations overlap or full-booked



The Southern Society - Tapas Restaurant

• Server

  • May 2019 - Aug 2019

  I worked as a server and cashier for Stockholm's most popular tapas restaurant and bar. I handled cash and served tables both inside and outside of the restaurant. I kept the areas clean and took multiple orders at the same time, providing them in a system for the cooks to prepare. I worked as a server and cashier for Stockholm's most popular tapas restaurant and bar. I handled cash and served tables both inside and outside of the restaurant. I kept the areas clean and took multiple orders at the same time, providing them in a system for the cooks to prepare.