Stephanie M.

Customer Success Manager | Focus in Digital Marketing at Legwork
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Location
Miami, Florida, United States Contact Info, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager | Focus in Digital Marketing
      • Sep 2021 - Present

      Miami, Florida, United States Conduct recurring marketing performance analysis of digital search advertising with tier 1 clients and advise on SEM strategies. • Evaluate existing clients for upsell opportunities on software services to meet efficiency and growth goals, • Pitch engaging demos to doctors and decision makers showcasing service value and outline processes, • Work with clients to ensure a successful, positive partnership and while preventing churn scenarios Key achievement: Within 2 months of… Show more Conduct recurring marketing performance analysis of digital search advertising with tier 1 clients and advise on SEM strategies. • Evaluate existing clients for upsell opportunities on software services to meet efficiency and growth goals, • Pitch engaging demos to doctors and decision makers showcasing service value and outline processes, • Work with clients to ensure a successful, positive partnership and while preventing churn scenarios Key achievement: Within 2 months of employment, I was delegated to be the liaison between Customer Success and Marketing Project Services Department. During my time, I assisted in analysis of over 45 accounts and performance projects. Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Marketing Project Manager
      • Jan 2019 - Sep 2021

      Miami, Fl Eyevertising is a Promotional product company servicing the B2B market. Working as a Marketing Project Manager, I oversaw several projects and distributed marketing collateral for multiple product lines within the promotional industry. Some of my key achievements are.. • Negotiated distributor partnerships by establishing exclusive contracts of preferred vendor programs • Presented over 20 LIVE webinars for new products and campaign launches with industry leaders totaling over 150… Show more Eyevertising is a Promotional product company servicing the B2B market. Working as a Marketing Project Manager, I oversaw several projects and distributed marketing collateral for multiple product lines within the promotional industry. Some of my key achievements are.. • Negotiated distributor partnerships by establishing exclusive contracts of preferred vendor programs • Presented over 20 LIVE webinars for new products and campaign launches with industry leaders totaling over 150 attendees per session • Organized trade show exhibits involving project management of product line, marketing material, and brand messaging • Streamlined marketing collateral of seasonal products and services through photo shoots, video production, and visual presentations while maintaining a yearly budget of $25K Key achievement: Generated over $150k in additional product revenue over 3 years managing multiple B2C e- commerce programs (Zazzle, David Bridals, etc) while ensuring 5-star customer satisfaction

    • Senior Account Executive
      • Jan 2017 - Dec 2018

      Miami, Florida, United States Eyevertising is a Promotional product company servicing the B2B market. Working as the Senior Account Manager, I created and delivered personalized presentations to industry specific distributors involving effective sales communications with manufacturing and sales reps. Some of my key achievements are.. • Signed on high-level accounts providing over $1.2M in yearly distributor revenue. • Exceeded expected ROI with an increase of 30% in lead generation by attending national trade… Show more Eyevertising is a Promotional product company servicing the B2B market. Working as the Senior Account Manager, I created and delivered personalized presentations to industry specific distributors involving effective sales communications with manufacturing and sales reps. Some of my key achievements are.. • Signed on high-level accounts providing over $1.2M in yearly distributor revenue. • Exceeded expected ROI with an increase of 30% in lead generation by attending national trade shows (Las Vegas, Orlando, Chicago, etc) to present product promotional solutions. • Increased yearly quota by 10% in sales by managing sales lifecycle from lead generation to contract negotiations, closings, and post-sale management

    • United States
    • Retail
    • Marketing Operations Coordinator
      • Jan 2014 - Dec 2016

      Miami/Fort Lauderdale Area Sister Company of Eyevertising, Eyepster was a B2C E-commerce brand providing novelty eyewear for yearly niche/hallmark events, specifically the wedding industry. Working as a Marketing Operations Coordinator, some of my key achievements were... • Executed monthly social media campaigns on HootSuite based on upcoming events, launches, and promotions on several platforms (Facebook, Twitter, & Youtube), increasing our follow from 5.6K to 50K in the span of a year. • Signed on several… Show more Sister Company of Eyevertising, Eyepster was a B2C E-commerce brand providing novelty eyewear for yearly niche/hallmark events, specifically the wedding industry. Working as a Marketing Operations Coordinator, some of my key achievements were... • Executed monthly social media campaigns on HootSuite based on upcoming events, launches, and promotions on several platforms (Facebook, Twitter, & Youtube), increasing our follow from 5.6K to 50K in the span of a year. • Signed on several vendor programs as certified suppliers & drop shippers. • Facilitated the launch of our first fashion retail product line. Also, organized and developed a 18 product catalog within 3 months and a budget of $150 - using free based models and in-house production tools. • Streamlined order lifecycle to reduce production time from 6 business days to 3 business days, increasing orders by 5% within 6 months. Show less

    • Marketing Assistant
      • Jun 2013 - Jan 2014

      Miami Beach My primary duties were created to support the hotel manager in daily marketing operations of research, social media and promotions. We worked on several project to increase awareness and maximize hotel attendance.

Education

  • Florida International University
    Master’s Degree, Marketing
    2017 - 2018
  • Iona College
    Bachelor of Arts (B.A.), Public Relations
    2008 - 2013

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