Jefe de departamento de Atencion a Clientes

• Mar 2022 - Present

As a Head of Customer Service, I possess excellent Organizational skills, I believe in a Teamwork Culture in order to accomplish company objectives and goals. I possess the knowledge and understanding of Quality and Care that leads to Clients Satisfaction and Loyalty. By Planning, Organizing, Leading, Implementing and Analyzing prior to making a decision, always having in mind Company Core Values and Respect for Everyone and All Co-Workers. Possess experience as a Project Management, Managing Tasks ensuring staff is operating as efficiently and effectively as possible. Managing Staff Time to accomplish tasks in a timely manner with quality and care, Managing Resources ensuring staff and all internal teams are effectively and efficiently allocating the resources and Managing Change. Effective Negotiation Communication with External Clients when demand cannot be complied due to issues that arise, effectively communication with internal staff members, implementing new work instructions based on change, in a way that leads to less resistance from staff. possess excellent Effective Communication Skills with External Client (s) and Buyers; Vendors; Internal Production Staff members; Interpersonal Skills; Problem-solving Skills; Leadership Skills; Analytical Thinking; Flexibility and Multitasking Skills; Good Memory; Ability to persuade; Proactive and dynamic Attitude (initiative); Honesty and Integrity; Experience Working under pressure; Organized, Punctual, Responsible; Willing to learn and accept business training for professional and personal development. Possess written skills English 100%, Spanish 100%, to convey information in concise written form. Interpreter and Translator English and Spanish and vice versa. Show less

Customer Service Representative

• Mar 2022 - Present

Jefe de Atención a Clientes

• Mar 2022 - Present

Jefe de Atención a Clientes

• Mar 2022 - Present

Insurance Analyst for Commercial Truck Insurance

• Aug 2021 - Feb 2022

-As an insurance analyst, I possess organizational skills, team work culture in order to accomplish work projects goal (daily, weekly, monthly and yearly) analytical thinking, problem resolution, effective communication skill with internal co-workers, external associates and/or vendors. -Prepared different types of e-mails (Letters, Memos, created different types of Presentations according to need or message). -Marketing-Sharing Products to Agents, so they can become appoint to Company MGA, Guide Agents according to Company Guidelines for Sale of Commercial Truck Insurance. -Brainstorm for New or Future Projects, Problem resolution, Conflict resolution, Communication liaisons between Insurance Underwriters to Insurance Agents and Insurance Carriers. -Evaluated insurance policies to determine the risks for a policyholder and Insurance Carrier Company. -Other duties included completing policy renewals, changes, and cancellations, analyzed quotes and binders, and verified with accuracy. -Customer Service skills English and Spanish, resolved questions and issues for Agents and Carrier in an accurate time frame. -Redirecting calls to the various departments, according to need. Show less

Customer Service Representative

• Jul 2018 - Apr 2021