Experience

iPSL (Intelligent Processing Solutions Limited)

• United Kingdom
• Financial Services
• 500 - 600 Employee

• IT Analyst

  • Apr 2018 - Present

  Northampton, United Kingdom 1st line of support for the newly implemented Image based cheque Clearing System, server infrastructure and all application issues. • Carrying checks and releasing jobs as per allocated time and record keeping in Runsheet. • Monitoring jobs run and alerting system for any issues, alerts or failures. Investigating and escalating in timely manner. • Perform WAR in compliance to ongoing PBI, maintain updates and resolve issues. • Experience on BMC Control-M, SCOM Monitoring system… Show more 1st line of support for the newly implemented Image based cheque Clearing System, server infrastructure and all application issues. • Carrying checks and releasing jobs as per allocated time and record keeping in Runsheet. • Monitoring jobs run and alerting system for any issues, alerts or failures. Investigating and escalating in timely manner. • Perform WAR in compliance to ongoing PBI, maintain updates and resolve issues. • Experience on BMC Control-M, SCOM Monitoring system, Workflow Monitoring tools and Incident Management ITSM Remedy. • Perform day to day activity to achieve clients’ SLA and Services. • Work hand in hand with Application Support, Technical Support, Win Deployment & Tooling Support to perform Release, Changes and/or DR Test. • Accurate recording and handing over information to next Shift Leader, Deputy and colleagues for smooth transaction. Show less



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Data Centre Operator

  • Jan 2015 - Apr 2018

  Milton Keynes, United Kingdom Working in Data Centre/Customer Support Services at a secure corporate site has learned to maintain confidentiality, attention to detail and accurate reporting. Due to the nature of the job have been Security Checked and Counter Terrorist Checked. Been a part of the team involved in delicate transition project of high profile client. Set my standard with dedication, flexibility and transferable skills. Develop and plan for the smooth and accurate transfer of knowledge. Duties: … Show more Working in Data Centre/Customer Support Services at a secure corporate site has learned to maintain confidentiality, attention to detail and accurate reporting. Due to the nature of the job have been Security Checked and Counter Terrorist Checked. Been a part of the team involved in delicate transition project of high profile client. Set my standard with dedication, flexibility and transferable skills. Develop and plan for the smooth and accurate transfer of knowledge. Duties:  Performing all duties in an accurate and timely manner. Maintain logs of activities and completed work.  Responding to clients’ email and request appropriately. Provide remote hands and support.  Monitoring the backup of various servers, hosts systems and network components. Execute batch schedules, backup & tape operations.  Experience on various monitoring software like Backup Exec, VMWare, OS2200, Attachmate Accessory, SPO, Sentinel and SCOM  Logging incidents, changes and issues in Service Desk systems via various sources. Escalation of issues to on call support and engineering teams where necessary.  Experience on various Incident Management software like ITSM, Clear Quest, BMC Remedy and Service Now.  Reporting system operational status by gathering and prioritizing information.  Providing Out of Hour service and helpdesk facilities.  Mentor, Train and guide new team members. Show less



Securitas UK

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Security Officer

  • May 2007 - Jan 2015

  Milton Keynes, United Kingdom  Maintaining security of premises.  Monitoring activities with in property.  Supervise attendee to respective authority.  Answering incoming calls from clients.  Escalating and Reporting accurate details.  Working on Windows OS & Outlook.  Train and supervise other relief officers.