Sobia Chaudhry
Legal Claims Manager at The Peak Group of Companies- Claim this Profile
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Topline Score
Bio
Credentials
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Chartered Insurance Professional (CIP) Designation
Insurance Institute of CanadaJun, 2022- Sep, 2024 -
Certified Trademark Administrator
Intellectual Property Institute of Canada (IPIC)May, 2021- Sep, 2024
Experience
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The Peak Group of Companies
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Canada
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Building Materials
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1 - 100 Employee
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Legal Claims Manager
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Jan 2018 - Present
• Efficiently investigated and collected required escalated claim information and documentation, while coordinating with homeowners, insurance companies and internal teams to achieve the best outcome • Directly worked with adjusters, homeowners and internal stakeholders to effectively negotiate, process and settle escalated claims in a prompt and equitable manner • Established and improved legal escalation tracking and management processes to create better efficiency and customer service• Managed Compliance team and worked with several departments to improve crew database, recruitment and reporting procedures• Stream-lined and automated compliance and onboarding processes to develop an effective method of tracking and storing data • Prioritized and managed workload to maintain service standards and close ratio, while maintaining an upbeat and open communication environment within the team • Obtained and critically evaluated relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify and distribute losses Show less
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Insurance Project Coordination Supervisor
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Jun 2017 - Jan 2018
• Provided effective leadership, supervision and ongoing training to national team of Insurance Project Coordinators• Oversaw all insurance restoration jobs nationally and ensured all cycle times and service level requirements were met • Dealt with all escalations and worked collaboratively with internal and external stakeholders to achieve best outcomes • Ensured all weekly, quarterly and annual revenue targets for Insurance division were met and oversaw all payment collection activities • Established policies and maintained customer service oriented communication and relationships between Coordinators, Adjusters and Policyholders• Managed and confirmed all billing was properly done and profit margin expectations were met Show less
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Vendor Service Supervisor
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Oct 2014 - Jun 2017
• Processing and submitting all vendor product related claims nationally • Coordinating with Vendors and branches to ensure timely product delivery and service completion for all vendor related claims • Maintaining internal database with up to date and relevant communication on all claims• Develop and implement new systems and procedures in relation to warranty, service and product delivery for all Vendors and branches nationally • Develop and maintain relationships with all Vendors to ensure continued growth and partnerships in all matters • Develop and implement processes to ensuring financial recovery of all Peak expenses stemming from vendor issues• Manage the development of vendor service performance dashboards and scoreboards to facilitate continuous improvement on vendor service KPI’s • Manage warehouse inventory reconciliation and the development of the inventory dashboard and the receiving module Show less
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Strongco
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Canada
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Construction
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200 - 300 Employee
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Sales Coordinator
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Jul 2013 - Sep 2014
Process quotes in CRM with Territory Managers Inventory Management Detailed Reporting Management Liaise with Financial Managers on sales in quoting and selling stages Order construction equipment and attachments Process quotes in CRM with Territory Managers Inventory Management Detailed Reporting Management Liaise with Financial Managers on sales in quoting and selling stages Order construction equipment and attachments
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Liftow Limited
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Canada
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Automation Machinery Manufacturing
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200 - 300 Employee
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Service/Rental Coordinator
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Aug 2011 - Jun 2012
Service and rental coordinator for mississauga location. Service and rental coordinator for mississauga location.
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Emterra Group
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Canada
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Environmental Services
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100 - 200 Employee
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Admin Assistant/scale house coordinator
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Aug 2010 - Aug 2011
Administrative assistant to branch manager as well as service and scale house coordinator for Burlington location.
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Supervisor scale house /Administrative Assistant GM
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Oct 2004 - Jul 2011
Scale house supervisor along with AP assistant and administrative assistant to the GM of BC.
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Community
