Director of Account Management

• May 2022 - Present

Clinical Account Executive

• Apr 2019 - May 2022

Serve as clinical team leader and strategize with clients and vendors to meet pharmacy benefits goals. Present our company’s vision and clinical programs to executives at finalist sales meetings. Partner with sales team to review RFPs and provide clinical and program responses. Coordinate and lead implementations of strategies, including formulary management, utilization management, and benefits designs while keeping performance guarantees top of mind. Manage $200MM in revenue across 17 accounts covering over 170,000 lives. Oversaw implementation of over 30,000 lives for 2022 100 percent 2022 client retention at contract renewals Created, sold, and implemented a program to avoid cost incurred by brand products over generics – estimated client savings of over $500,000/yr. Relationship owner to most profitable and fastest-growing consultant group Create cohesive finalist presentations to secure new business – partnering with contracting, underwriting, brokers, and consultants Review and complete contracts and RFPs as it pertains to any and all clinical requests Partner with SMEs to develop ad hoc repeatable reporting for clients that include tracking antibiotic usage, reviewing bespoke pharmacy programs, and providing in-house pharmacy utilization reviews Show less

Account Manager

• Jul 2018 - Apr 2019

Sold prospective customers on clinical programs and managed accounts to coordinate and lead implementations of strategies, including formulary management, utilization management, and benefit designs. Closed and managed four accounts with benefit spend in total of $80 million Clinically analyzed clients’ medical and pharmacy benefits to optimize for pharmacy savings (projected savings: $12 million) Evaluated PBM and TPA contracts to determine strategy options that could be utilized to reduce costs associated with pharmacy spend Developed and created standard operating procedures and work instructions for all clinically related processes including Prior Authorization Criteria SalesForce - lead project manager that collaborated internally to build out SaleForce that met our business requirements Show less

Anterior Lumbar Interbody Fusion (ALIF) Portfolio Product Manager

• Sep 2017 - Mar 2018

Managed ALIF portfolio worth $22 million. Served as lead product manager for cross-selling/upselling all brandsDeveloped 2018 marketing plan, incorporating a rebranding strategy of 3 acquisitions Created 2018 P&L to monitor results of new product and marketing initiatives

ZBLP Associate Manager, Quality Project Manager

• Nov 2016 - Sep 2017

Orchestrated and managed two quality system integration budgetsSecured resources and materials worth over $1 million in 2017 Created and implemented Key Performance Indicators (KPIs) to monitor project success and reported results to Senior VP and steering committeeAligned consultants creating specific Digital Health QMS with Zimmer Biomet’s QMS team Incorporated best practices and streamlined creation of quality system by leveraging both team’s expertiseAchieved targeted product launch date by organizing unique requirements and directing team members to develop procedures in compliance with Zimmer Biomet Show less

ZBLP Associate Manager, Asset Management

• Mar 2016 - Nov 2016

Designed and implemented integrated operational process for product launches and market exit strategies following Zimmer Biomet mergerWorked cross-functionally to gain insights into the best practices for product launches Analyzed usage and inventory along with gaining subjective data as to how and where we should exit a market Worked with asset deployment team to gain buy-in of a new process and launched that process to the teamCreated system to monitor, track and prioritize product requests from distributors to improve efficiencies and revenue; estimated impact of $85 million per year Used by vice presidents, directors, analysts, forecasting, and distributorships to manage multi-billion-dollar brand Persona and Zimmer TraumaSpearheaded new forecasting mixture of Persona to meet current needs and future demands of distributorships Allowed monitoring of progress for each request and easily prioritized greatest needsMember of Corrective and Preventative Action (CAPA) team charged with designing instrument maintenance plan and implementing with outside vendorAuthor of a Standard Operating Procedure that outlined the corrective action I designed with the CAPA teamDay to Day – Managed all Zimmer Reconstruction instrument requests and provided recommendations to upper management about approval and denials while executing the delivery of each product Show less

ZBLP Associate Manager, Extremities Marketing

• Jul 2015 - Mar 2016

Managed product launch for L2L Radial Head Developed key messages and marketing collateralConducted advanced competitor analysis to identify opportunities to capture market share while sustaining profitability targets Built strategy for product placement and pricing and implemented roll-out to direct and indirect sales channelsSpearheaded product promotion at trade shows and Zimmer Biomet International Sales MeetingConsistently interfaced with thought-leader surgeons, sales representatives and distribution operation leads, and identified product and marketing issuesCapitalized on newly formed specialty sales force by identifying cross-sell opportunityAnalysis of target customers revealed an opportunity of over $10 million in increased revenue per yearSenior vice presidents approved pilot of 25 specialty reps to be dual trained in key marketsDeveloped marketing plan for various segments of shoulder reconstructive surgeons Show less

Intern

• 2014 - 2014

Worked with global executives to compile all relevant processes and procedures involved in aftermarket logistics in new Global Parts Operations Manual Proposed unified processes in parts shipping, returns and warranties after analyzing inconsistencies in different regions Created database of all Mack Truck dealers globally for internal auditing Established intern mentorship program between MBA and undergraduate interns Worked with global executives to compile all relevant processes and procedures involved in aftermarket logistics in new Global Parts Operations Manual Proposed unified processes in parts shipping, returns and warranties after analyzing inconsistencies in different regions Created database of all Mack Truck dealers globally for internal auditing Established intern mentorship program between MBA and undergraduate interns

Sales Representative

• Mar 2010 - Jul 2013

Managed two hospital accounts with over 100 clients to establish consistencies in operations collaborated with four departments Launched new product campaign and secured over 20% trial rate, ranking in top quartile Ranked 1/130 sales representative in the Southeast Area; ranked 9/500 nationally for on product of my portfolio. Completed FY2011 with top 12% overall portfolio performance nationally. The team ranked 1/42 Cardiovascular Sales Division in the U.S. in 2011 Established and maintained relationships with over 200 clients, ranking 145/500 in portfolio sales. Selected as 2012 Peer-to-Peer Relations Champ. Led strategy meetings, conducted training sessions, and implemented team strategy plan Show less

Assistant Manager

• Jul 2009 - Mar 2010

Managed team of six; redesigned workflow to create efficiencies in operations and customer relations, leading to positive interactions with staff and patients Managed team of six in all daily operations and quality control. Improved morale of staff by verbally recognizing good work performance, leading by example, and defusing stressful situations Consulted with customers regarding various issues, including medications and disease management Managed team of six; redesigned workflow to create efficiencies in operations and customer relations, leading to positive interactions with staff and patients Managed team of six in all daily operations and quality control. Improved morale of staff by verbally recognizing good work performance, leading by example, and defusing stressful situations Consulted with customers regarding various issues, including medications and disease management

Pharmacy Intern

• May 2006 - Aug 2006

Marketing: Researched, prepared and distributed newsletters to hospital staff. Business Planning: Collaborated with pharmacy manager to outline job descriptions and responsibilities of pharmacy staff. Marketing: Researched, prepared and distributed newsletters to hospital staff. Business Planning: Collaborated with pharmacy manager to outline job descriptions and responsibilities of pharmacy staff.