Experience

CareBiller
• United States
• Outsourcing/Offshoring
• 1 - 100 Employee
• Billing Manager

  • Jun 2021 - Present


ZoomSupport for Business

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Compliance Officer

  • Feb 2016 - Nov 2017

  -investigating Federal Trade Commission laws and rules; - ensuring that the company complies with all the external laws, mostly based on FTC; - investigating different lawsuits of similar services to prevent such cases in our company; - learning and investigating internal polices and making updates based on external laws and regulations; - work with agents; - developing different projects in the sphere of compliance; - checking landing and buy-now pages as well as scripst according to official compliance rules;- cooperation with QA department Show less

• Billing Manager

  • Apr 2015 - Feb 2016

  - support for customers with our service regarding billing questions- providing customers with all the information about their subscriptions according to crm;- dealing with customers who wanted a refund, finding out the reason, trying to offer the best quality service to persuade the cusdtomer to stay with us; - providing with the refund if needed; - sending tickets;

• Customer Support Specialist

  • Jun 2014 - May 2015

  - technical support for the customers from English-speaking countries (USA, Canada, Australia, New Zealand) for Microsoft and Apple products as well as Androids via phone calls and chat; - doing a check-up of the computer, answering all customers' questions and offering our remote assistance technical support; - troubleshooting and consulting via remote assistance