Experience

Crowne Plaza Today, Gurugram

• India
• Hospitality
• 100 - 200 Employee

• Crowne Meetings Manager

  • Dec 2015 - Present

  • Crowne Meeting Manager is responsible for "Meeting Success" in the Crowne Plaza Meetings, residential conferences and events including wedding.• Crowne Meeting Manager is the single point contact for the client through managing the Crowne Plaza Meetings Cycle. • Crowne Meeting Manager is responsible for securing the business, Planning the meeting/residential conferences/event. coordination with hotel operations and client liaison before, during and after each meeting/residential conference/event.• Promotes the desired work culture around our winning ways of the Intercontinental Hotels Group and the brand ethos.• Develop strategies to meet annual sales target.• Track daily sale figures of Food & Beverage outlets of the hotel.• Prepare periodic sales report showing sales volume and potential sales for General Manager’s review.• Have a database of contacts for repeat and future bookings which is extensively used for sales call for corporate clients.

• ASSISTANT MANAGER- CROWNE MEETINGS

  • Aug 2014 - Dec 2015

  • Establish and Maintain relationships with current and prospective customers• Design and Execute sales plans and strategies for the assigned segments and responsible for increasing the sales and revenue• Ensure to achieve objectives established in the organizations strategic plan• Prepare Weekly Events Forecast and seize up selling opportunities • Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated• Develop awareness and reputation of the hotel and the brand in the local community



Park Plaza Gurgaon

• India
• Hospitality
• 1 - 100 Employee

• ASSISTANT MANAGER- BANQUET SALES

  • Feb 2012 - Aug 2014

   Develop strategies to meet annual sales target.  Track daily sale figures of Food & Beverage outlets of the hotel.  Prepare periodic sales report showing sales volume and potential sales for General Manager’s review.  Have a database of contacts for repeat and future bookings which is extensively used for sales call for corporate clients.  Supervise all banquet events – scheduling of event, availability of date and time for event, menu finalisation, pricing, signing of contract etc.  Coordinate the planning and execution of all meetings, banquets and catering events.  Responsible for bookings, confirmations, billings, generating proposals and contracts.  Interfaces with other departments to ensure proper set up for successful coordination of events.  Solicit new and existing clients in order to meet budgetary sales expectations.  Handled the entire administration work single headedly.



Optus Sarovar Premiere, Gurgaon

• Gurgaon, India

• BANQUET SALES EXECUTIVE

  • Sep 2010 - Dec 2011

  • Meeting corporate clients for business deals, understanding the client’s requirement, delivering high- value services to upscale clients for exalting their satisfaction level. • Building strong customer and client focus • Primary Job is to ensure our clients who use our facilities feel that an excellent choice is made, help them achieve their goals and carry pleasant and everlasting memories. • To achieve this we create and build confidence, ensure satisfaction and success and make it happen for the clients. • Turnaround of enquires, follow up, assist sales team, site inspection, client entertainment and make astute and viable commercial decisions.



Premier Inn, Kensington Olympia

• London, United Kingdom

• RESTAURANT & BAR SUPERVISOR (November 2008 – May 2010)

  • Nov 2008 - May 2010

   Supervised & monitored the daily operations of the restaurant & bar.  Leadership, training and motivating the staff.  Reservation and Safety functions, as well as other functions as assigned.  Handled guest complaints and rectified it with proper measures.  Inventory counting and helped in placing purchase order.  Filling up the daily reports etc.  Supervised & monitored the daily operations of the restaurant & bar.  Leadership, training and motivating the staff.  Reservation and Safety functions, as well as other functions as assigned.  Handled guest complaints and rectified it with proper measures.  Inventory counting and helped in placing purchase order.  Filling up the daily reports etc.



ITC Maurya

• Delhi, India

• Internship

  • Oct 2006 - Apr 2007

  Getting trained in all the core departments of the hotel and got to know the practical knowledge of hotel operations. Worked in major departments like front office,housekeeping, food & beverage outlets, sales & development, human resource etc. Getting trained in all the core departments of the hotel and got to know the practical knowledge of hotel operations. Worked in major departments like front office,housekeeping, food & beverage outlets, sales & development, human resource etc.