Director of Revenue

• Oct 2023 - Present

Revenue Management Consultant

• Sep 2023 - Present

Founder

• Jul 2023 - Present

Revenue management for hire, pre-opening technical services and financial operations consulting. Emphasis on hotel technology and creating incredible guest experiences that drive TRevPAR and overall asset profitability. Revenue management for hire, pre-opening technical services and financial operations consulting. Emphasis on hotel technology and creating incredible guest experiences that drive TRevPAR and overall asset profitability.

Regional Director of Lodging Operations

• Jan 2022 - Jun 2023

Director of Revenue Management

• Nov 2020 - Jun 2023

Adjunct Professor of Hospitality

• Jan 2017 - May 2022

I instruct courses for upper level hospitality and graduate (MBA) students: hotel & resort operations management, revenue management, and hospitality & tourism development. I instruct courses for upper level hospitality and graduate (MBA) students: hotel & resort operations management, revenue management, and hospitality & tourism development.

Director of Revenue

• Aug 2019 - May 2020

Corporate Revenue Manager

• Oct 2016 - Aug 2019

In this role, I provided revenue management expertise and leadership for hotels in the Charlestowne portfolio. My key responsibilities included: Strategic Budgeting and Forecasting – Annual development of daily top line budgets by segment for each of my properties. Regularly create accurate future forecasts and yield strategies for all market segments. Monitor and communicate pace and performance towards financial goals to sales, marketing and operations teams. Competitive Benchmarking – Fully understand and continually monitor each hotels market and competitive set for performance trends, pricing strategies, supply changes and asset or management updates. Data and Analytics – Archive historical data from all distribution channels and market segments for query drilling. Effectively manage PMS and CRS systems to ensure reservation accuracy and accurate reporting. Marketing Strategy – Strategize, develop and execute all packages and offers in coordination with the marketing team. Service to the Industry – Professionally represent Charlestowne Hotels during industry and client functions and enhance the reputation of the company through leadership in trade organizations. Special Projects – Assist the Vice President of Revenue with special assignments as needed, including development of new company-wide Excel tools for budgeting, forecasting, and reporting. My portfolio included: The Deer Path Inn, Lake Forest, IL The Sewanee Inn, Sewanee, TN Harbor Hotel Provincetown, Provincetown Cape Cod, MA The Glenstone Lodge, Gatlinburg, TN The Stowehof, Stowe, VT The Shire Woodstock, Woodstock, VT The Ellery, Northampton, MA Holiday Inn Express Charleston Best Western Charleston Inn Sleep Inn Charleston Key systems include: Synxis CRS, Travelclick Suite (iHotellier, ihos, booking engine, and GMS), Siteminder, Revintel, RoomKey PMS, RoomMaster PMS. Show less

General Manager, Hotel and Resort Operations

• Dec 2015 - Sep 2016

General Management – Responsible for all daily operations activities including, marketing, sales, finance, accounting, revenue management, ecommerce, housekeeping management, maintenance supervision, security and 24 hour guest services for a 9-suite luxury boutique hotel, plus a rental portfolio of up to 12 properties. Financial Management – Set revenue targets, created budgets, produced regular revenue and performance reporting. Generated owner financial statements and ensured timely payment of all owners, suppliers and vendors. Managed all purchasing and approved payroll. Systems and Distribution– Successfully transitioned property management systems, consolidating all short-term rental inventory and rental activities in to a single system of record. Engineered an innovative ecommerce platform that enabled seamless and universal distribution to both hotel and vacation rental sales channels. Developed unique pricing techniques to consistently beat market ADR. Customer Focus – Hired, trained and managed daily front desk staff to deliver world-class customer service to the hotel property, rental portfolio and parent real estate company. Regularly and effectively dealt with customer situations ensuring excellent service was delivered to each guest. Over 90% of Tripadvisor reviews received during my leadership were 4 or 5. 4.8% average star rating from 106 reservations hosted on Airbnb this year. Compliance – Applied for and obtained business licenses, calculated and paid accommodations taxes monthly. Ensured all entities were compliant with all local, state, and federal laws. Key systems used were Synxis, Sabre PM, Escapia, Lodgix, Marketspan and Airbnb. Key skills gained were general management, PMS transition, setting up distribution and ecommerce platforms, compliance and accounting for real estate based accommodations. I also gained expertise in budgeting and forecasting. Show less

Revenue Management Senior Analyst, East Region

• Jul 2014 - Dec 2015

In this role, I managed pricing and distribution for vacation rental homes and villas in the Charleston, Hilton Head, and Myrtle Beach markets. My work included the management of direct, 3rd party wholesale, travel agent, and referral partner relationships. I was also responsible for the ongoing development of analytic and data processing capabilities for each market. Key systems used were V12, Marketspan, SAS VA, OTA extranets and other proprietary systems. Key skills gained were revenue management, data analysis, expert proficiency in Excel/PowerPoint/Word, and action planning around emerging data trends. Show less

Retail Operations Manager

• Jul 2010 - Jul 2013

I was promoted to this role due to consistently exceeding performance expectations. In this role, I assumed all general management responsibilities for my retail location. This included interviewing, hiring, training and supervising new staff members. I was accountable for all store operations and financial statements. Due to my consistent passion for coffee and quality, my role was expanded in 2011 to include the training and mentoring of at least one Starbucks certified coffee master for each retail location in my district. During leadership transition, I was selected to temporarily dual-manage two locations. I have trained and developed three assistants in to managers, and mentored four other store managers new in position. After consistently executing operations at a high level, I was selected to present new district initiatives at regional meetings. Show less

Assistant Store Manager

• Jul 2009 - Jun 2010

Supervisor

• Nov 2007 - Jul 2009

Barista

• Feb 2005 - Nov 2007

President, Charleston 40 Campus Tour Guides

• Jan 2006 - May 2008

I was elected president of this organization for the 2007-2008 school year. I also served as open house coordinator from 2006-2007. In this organization, I provided campus tours to prospective College of Charleston students and parents. As president, I communicated and executed strategic direction for the organization. Specific skills I acquired in this position include: leadership, word-of-mouth marketing, public speaking, interpersonal relationship management, delegation, and walking backwards while talking. Show less

Orientation Intern

• Feb 2006 - Jan 2008

In this role, I worked one-on-one with over 5,000 new students. My team effectively communicated with students and parents while facilitating small group discussions and presenting various information sessions. I assisted with program preparation for 22 orientation sessions, including database work, administrative tasks, and led training seminars for new interns. I excelled in a team environment, working with 27 other interns.Specific skills I gained were public speaking, teamwork, effective communication, presentation skills, and administrative organization. Show less

Dance Marathon Committee

• Aug 2006 - May 2007

I served on the inaugural committee of this charity event as the fundraising chairman. In this role, I organized multiple fundraising events, directly leading efforts to raise over $20,000 for MUSC Children’s Hospital.Specific skills gained were leadership, fundraising, organizing/coordinating events with local businesses, event logistics, word-of-mouth marketing, print marketing, and group dancing skills.

Real Estate Intern

• Aug 2007 - Dec 2007

During this internship, I assisted realtors in managing for-sale properties and working with clients. My focus was on implementing creative digital marketing tools to enhance existing initiatives. Specific skills I acquired were print marketing, word-of-mouth marketing, digital marketing, search engine optimization, HTML coding, and website creation. During this internship, I assisted realtors in managing for-sale properties and working with clients. My focus was on implementing creative digital marketing tools to enhance existing initiatives. Specific skills I acquired were print marketing, word-of-mouth marketing, digital marketing, search engine optimization, HTML coding, and website creation.

IT Intern

• Jun 2003 - Aug 2003

I spent a summer working for ECD in the IT department. My main responsibilities included system maintenance and tech support for office staff. I autonomously troubleshot and resolved computer and network issues. I was expected to teach Microsoft Windows and Office functions to staff, if needed. I also helped in creating a master tech map of all company hardware and software. Skills gained were professionalism, teamwork, effective communication, presentation skills, and administrative organization. Show less