Experience

Vodafone Australia

• Australia
• Telecommunications
• 100 - 200 Employee

• Customer Service Representative and technical specialist

  • Oct 2020 - Present

  Hired by tech Mahindra business services for vodafone Australian process.Working as a customer service advisor and Technical specialist for mobile , sim and broadband services. Familiar with all mobile broadband troubleshooting .Current role of customer service advisor is to assist customer for network coverage related issues handset troubleshooting and repair procedures.Profound ability in handling a diverse workload and multiple tasksRaised investigation and cases to engineer's also known as CPD team as escalation.Top performer in NPS (Net promoter score )Strong verbal and written communication skillsRecieved appreciation from customers and manager's .



Openreach

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2018 - Sep 2019

  Moved to Technical Support which is known as DCoE(Diagnostic Centre of Excellence)from CSC within 3months.The basic role for a DCoE agent is to assist engineer who is working on site over DSLAMS and CustomerPremises.Worked over ADSL (Copper) and VDSL (Fiber) like Technologies.Cross trained in T2R Inconclusive,T2R BBB(Broadband Boost),T2R Data, L2C (Lead to Cash)Self Install or FiberProvisioning.Completed Full day productivity in Half Day session.Highest Number of case solved in a day, when ATTA(Average time to Answer) was in red category.NPS100% in 2months Straight.Received appreciation E-cards from OnShore.