Senior User Research officer

• Aug 2023 - Present

product designer

• Mar 2023 - Aug 2023

- revamping user interface for a cashback app, resulting in a visually appealing and easy-to-use experience for users - Conduct user research to identify pain points and improve the app's usability - Work closely with stakeholders to understand business requirements and translate them into effective and engaging design solutions - Conduct usability testing and incorporated feedback to refine the app's design and enhance the user experience - Demonstrate a strong understanding of typography, color theory, and visual hierarchy to create designs that effectively communicate information and guide user actions - Conducted an extensive research on how to improve customer support experience for adtech products which resulted in adding new design features that solved common user painpoints gathered accross both the products. Show less

Customer Success Executive

• Apr 2022 - May 2023

-Key responsibilities includes digital campaign set up and management -Providing scheduled and ad-hoc reports with visualizations -Creating landing pages for brands and implemented Facebook tags and Google Adword tags. -Providing insights to clients by generating reports from Kibana. -Key responsibilities includes digital campaign set up and management -Providing scheduled and ad-hoc reports with visualizations -Creating landing pages for brands and implemented Facebook tags and Google Adword tags. -Providing insights to clients by generating reports from Kibana.

Senior Catalog Associate

• Aug 2020 - Dec 2021

-Key responsibilities included classifying, auditing and correcting data on Amazon retail catalog-Made logical decisions while performing audit tasks on ambiguous data. -Reviewed and evaluated classifications according to specific guidelines with high level of accuracy and productivity-Ran a quality check on the Amazon catalog and merged duplicate product detail pages across different regions

Catalog Quality associate

• Feb 2019 - Aug 2020

-Provided prompt and efficient service to Amazon Sellers based in UK, Germany and Dubai Merchants including the appropriate escalation of Sellers catalog issues all while adhering to service level agreements-Updated sellers catalog and ran a frequent quality check on their listing-Specialized under the skillset that included shipments and Amazon warehouses that let to being entitled as a liaison between the sellers and the fulfillment center dealing with shipment issues and lost/damaged units Show less