Senior Manager - Customer Success & Engagement

• Jan 2021 - Present

Manager

• May 2016 - Sep 2020

Customer Experience Management and Digital Landscaping Enterprise Digital Product Expert - Adobe marketing cloud Predictive and Premptive analytics for Airline Revenue Management Customer Experience Management and Digital Landscaping Enterprise Digital Product Expert - Adobe marketing cloud Predictive and Premptive analytics for Airline Revenue Management

MBA Student

• Apr 2015 - Mar 2016

Academic Projects: a. Analysed industry and government competencies for India-Korea FDI opportunities for Korean Ambassador. b. Identified the core competencies and value chain of Fortis hospital in a multi-speciality hospital industry c. Analysed M&A choices of Alphabet(ex. Google) to gauge how strategic decisions lead technology to product innovation cycle. d. Addressed partner-development that Zomato and Taj face in the food ordering and hospitality business. e. Implications of HR policy on strategy execution based on - People as costs or assets model. f. Developed a Go-To-Market strategy for selling fashion merchandise at ISB marketplace. g. Analyzed first mover advantage and challenges of Pebbl versus iWatch. h. Study of ten Indian pharmaceutical companies and their inventory management via the DuPont Analysis and regression model. i. Analysis on effect of priming in the food industry - A Marketing Tool Show less

Senior Consultant

• Jul 2013 - Mar 2015

Business Development and Consultancya. Championed a deal over two years for Partner and Award management in Loyalty points at Infosys.b. Executed a loyalty capability deal for a telco giant in China for Infosys.c. Structured a gamified-loyalty-point shopping solution for a wholesale retail client in Europe.d. Prepared cost-benefit-analysis, point-of arrival/departure/view for Infosys’s clients.e. Systematised project pipelining for onshore and offshore team’s billing utilization.f. Modelled tool that reconciled time-sheets to a global bank’s vendors. Show less

Branding Consultant

• Mar 2013 - Mar 2015

Branding and Client Engagement for Infosys, Punea. Launched tagline ‘Learn Share Innovate’ for Infosys-Pune. b. Coordinated and branded Infosys events for HIA and NASSCOM in Pune, garnering media publicity.c. Streamlined communication and new channel creation for event management exceeding eyeball target of 30,000.d. Specialized in engaging new clients for Infosys Pune campus visits.e. Headed branding for a new division, Insurance Cards and Payments(ICP) leading to brand gain within Infosys.f. Launched ‘Puneri Radio’ at Infosys Pune. Show less

Technology Lead

• Apr 2011 - Jun 2013

Project Managementa. Replaced incumbent vendor managing credit card applications for a global bank’s operations in UK and Italy, bringing all externally owned processes in-house. b. Led 20 teams to digitize corporate credit card functions in a global bank’s six European markets.c. Transformed loyalty point structure for a leading European airline’s cobranded cards generating millions of air miles.d. Implemented foreign-spend-bonus definition from country to currency for a global bank.e. Training and progress management of Project Managers and Business Analysts on Agile systems. Show less

Technical Analyst

• Apr 2009 - Mar 2011

Process Transformationa. Changed workflow and trained cross-functional team for implementation of Single Euro Payment Area in ten European markets for a global bank.b. Transformed legacy platforms via architectural uplifts to fit European bank’s and telco’s new ecosystem.c. Led process definition, mapping & implementation during vendor consolidation for leading European telco.d. Implemented priority queue division of PSTN lines for a European telco for a 99% right-first-time order fulfillment. f. Established sustainable network of mentor-mentee relationships for 2500 employees at Infosys. Show less

Senior Software Engineer

• Jul 2006 - May 2009

Solution Designa. Designed system to hold meta-data for transactions to enhance billing invoice details for a European bank and telco.b. Fabricated legal-entity change for 45 teams for a European global bank.c. Amalgamated partnerships to enhance partner and award management for credit cards for global bank.d. Ideated app for large European retail customer to gamify loyalty points.e. Designed generic solution for vernacular content update in ten European markets for a bank. Show less